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Future IT Trends and Projects: Sweden Public Sector (Industry Focus)

Product Type: Market Research Report
Published by: Datamonitor
Published: January 2007
Product Code: R313-19365
Description
Introduction

A review of pricing in offshore and onshore pricing in contact center outsourcing.

Scope

  • Contact center outsourcing pricing across major offshore and onshore locations of choice.
  • Cost breakouts for each location, examining agent-related expenses as well as those related to telcos, property and other.


    • Highlights

    Datamonitor estimates that human-resource related costs will account for the bulk of agent costs over the coming 12 months.

    However, telco and technology costs will remain relatively stable, as more locations seek to deregulate communications.

    Property will appreciate in sheer dollars, but as a proportion of agent cost will remain stable.

    Reasons to Purchase

  • Understand the direction of contact center pricing across regional markets.
  • Learn about the cost breakouts that outsourcers must contend with in different geographies.
  • Find out what regions will remain the most stable and those that will see rapid escalation in prices.
    • Table of Contents
    DATAMONITOR VIEW 1 CATALYST 1 SUMMARY 1 METHODOLOGY 1 KEY TRENDS 2 Sweden is moving beyond eGovernment and developing mGovernment 2 Vendors will need to demonstrate that the services they offer can be used through a variety of portals 2 Sweden is enabling advanced data communication 2 With the ability to transport large quantities of data, a new generation of eGovernment will develop 2 Sweden is using ICT to create a remote healthcare system - "telehealth" 3 Vendors must have the vision to implement advanced telemedicine solutions for a dispersed population 3 PROFILE OF TECHNOLOGY IN THE PUBLIC SECTOR 4 Significant IT initiatives, deals and vendors in Sweden 4 Government initiatives impacting IT on the public sector 4 Selected IT Projects in Sweden 4 Government 4 Education 4 Procurement in Sweden 4 Important vendors in government 5 Services 5 Software 5 Datamonitor forecasts for Sweden 5 Government structure in Sweden 8 Central Government 8 Local Government 9 Justice, Public Safety and Defense 10 Social Security/National Insurance Schemes 10 Healthcare 10 Education 10 Regional perspective 11 SWEDEN IN FIGURES 12 Core facts about Sweden 12 Population 13 Economy 14 Government spending 15 APPENDIX 17 Further reading 17 Definitions 17 References 18 List of Tables Table 1: Sweden: demographics and government spending 12 Table 2: General population statistics from 2000 to 2004 13 Table 3: IT usage statistics in Sweden and EU (25) 15 List of Figures Figure 1: Local government IT spending in Sweden, 2004-2009 6 Figure 2: Expected changes to IT budgets from 2006 to 2007 within Nordic enterprises 7 Figure 3: Enterprise application software sales in the Nordic region, public sector and healthcare, 2005-2010 8 Figure 4: Government spending in Sweden and the EU by type as a percentage of total spending, 2004 9 Figure 5: Unemployment as a percentage of population over 15 years for Sweden, EU (25) and EU (15), 2000-2004 14 Figure 6: Central government spending for Sweden and the EU as percentage of GDP 15
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