Contact center outsourcing functionality - trends to 2012 (Databook): Industry Report

Contact center outsourcing functionality - trends to 2012 (Databook)

Product Type: Market Research Report
Published by: Datamonitor
Published: June 2007
Product Code: R313-23884

Description

Introduction

A quantitative look at the future of horizontal functions in outsourced contact centers, this databook identifies current and projected market sizes for principal offshore and domestic locations.

Scope

The size of the horizontal outsourced contact center function market in North America by country

The size of the horizontal outsourced contact center function market in EMEA by major location

The size of the horizontal outsourced contact center function market in APAC by major location

The size of the horizontal outsourced contact center function market in CALA by major location

Highlights

The size of the current outsourced contact center function market by country and by region

Projections of the expected market size for outsourced functions across regions and countries

Market splits by region / country between customer service, marketing & sales, technical support and business-to-employee care (B2E)

Reasons to Purchase

Understand the size of the current outsourced horizontal contact center market

Learn how this market will grow and gain insight into how to profit from expected market opportunities

Comprehend the varying rates of growth among the four elements that comprise outsourced contact center horizontal functionality

Table of Contents

Overview: Catalyst; Summary; Analysis
INTRODUCTION: Canadian horizontal contact center outsourcing, 2006 - 2012; US horizontal contact center outsourcing, 2006 - 2012; Benelux horizontal contact center outsourcing, 2006 - 2012; Bulgaria horizontal contact center outsourcing, 2006 - 2012; Czech Republic horizontal contact center outsourcing, 2006 - 2012; Egyptian horizontal contact center outsourcing, 2006 - 2012; Estonian horizontal contact center outsourcing, 2006 - 2012; French horizontal contact center outsourcing, 2006 - 2012; German horizontal contact center outsourcing, 2006 - 2012; Hungarian horizontal contact center outsourcing, 2006 - 2012; Italian horizontal contact center outsourcing, 2006 - 2012; Kenyan horizontal contact center outsourcing, 2006 - 2012; Latvian horizontal contact center outsourcing, 2006 - 2012; Lithuanian horizontal contact center outsourcing, 2006 - 2012; Moroccan horizontal contact center outsourcing, 2006 - 2012; Polish horizontal contact center outsourcing, 2006 - 2012; Romanian horizontal contact center outsourcing, 2006 - 2012; Russian horizontal contact center outsourcing, 2006 - 2012; South African horizontal contact center outsourcing, 2006 - 2012; Spanish horizontal contact center outsourcing, 2006 - 2012; Tunisian horizontal contact center outsourcing, 2006 - 2012; UK horizontal contact center outsourcing, 2006 - 2012; Australian horizontal contact center outsourcing, 2006 - 2012; Chinese horizontal contact center outsourcing, 2006 - 2012; Indian horizontal contact center outsourcing, 2006 - 2012; Malaysian horizontal contact center outsourcing, 2006 - 2012; New Zealand horizontal contact center outsourcing, 2006 - 2012; Philippine horizontal contact center outsourcing, 2006 - 2012; Argentine horizontal contact center outsourcing, 2006 - 2012; Brazilian horizontal contact center outsourcing, 2006 - 2012; Chilean horizontal contact center outsourcing, 2006 - 2012; Costa Rican horizontal contact center outsourcing, 2006 - 2012; Mexican horizontal contact center outsourcing, 2006 - 2012; Panamanian horizontal contact center outsourcing, 2006 - 2012
APPENDIX: Methodology; Further reading; Ask the analyst; Datamonitor consulting; Disclaimer
TABLE OF FIGURES: Figure 1: Canadian horizontal contact center outsourcing, 2006 - 2012; Figure 2: US horizontal contact center outsourcing, 2006 - 2012; Figure 3: Benelux horizontal contact center outsourcing, 2006 - 2012; Figure 4: Bulgarian horizontal contact center outsourcing, 2006 - 2012; Figure 5: Czech Republic horizontal contact center outsourcing, 2006 - 2012; Figure 6: Egyptian horizontal contact center outsourcing, 2006 - 2012; Figure 7: Estonian horizontal contact center outsourcing, 2006 - 2012; Figure 8: French horizontal contact center outsourcing, 2006 - 2012; Figure 9: German horizontal contact center outsourcing, 2006 - 2012; Figure 10: Hungarian horizontal contact center outsourcing, 2006 - 2012; Figure 11: Italian horizontal contact center outsourcing, 2006 - 2012; Figure 12: Kenyan horizontal contact center outsourcing, 2006 - 2012; Figure 13: Latvian horizontal contact center outsourcing, 2006 - 2012; Figure 14: Lithuanian horizontal contact center outsourcing, 2006 - 2012; Figure 15: Moroccan horizontal contact center outsourcing, 2006 - 2012; Figure 16: Polish horizontal contact center outsourcing, 2006 - 2012; Figure 17: Romanian horizontal contact center outsourcing, 2006 - 2012; Figure 18: Russian horizontal contact center outsourcing, 2006 - 2012; Figure 19: South African horizontal contact center outsourcing, 2006 - 2012; Figure 20: Spanish horizontal contact center outsourcing, 2006 - 2012; Figure 21: Tunisian horizontal contact center outsourcing, 2006 - 2012; Figure 22: UK horizontal contact center outsourcing, 2006 - 2012; Figure 23: Australian horizontal contact center outsourcing, 2006 - 2012; Figure 24: Chinese horizontal contact center outsourcing, 2006 - 2012; Figure 25: Indian horizontal contact center outsourcing, 2006 - 2012; Figure 26: Malaysian horizontal contact center outsourcing, 2006 - 2012; Figure 27: New Zealand horizontal contact center outsourcing, 2006 - 2012; Figure 28: Philippine horizontal contact center outsourcing, 2006 - 2012; Figure 29: Argentine horizontal contact center outsourcing, 2006 - 2012; Figure 30: Brazilian horizontal contact center outsourcing, 2006 - 2012; Figure 31: Chilean horizontal contact center outsourcing, 2006 - 2012; Figure 32: Costa Rican horizontal contact center outsourcing, 2006 - 2012; Figure 33: Mexican horizontal contact center outsourcing, 2006 - 2012; Figure 34: Panamanian horizontal contact center outsourcing, 2006 - 2012
TABLE OF TABLES: Table 1: Canadian horizontal contact center outsourcing, 2006 - 2012; Table 2: US horizontal contact center outsourcing, 2006 - 2012; Table 3: Benelux horizontal contact center outsourcing, 2006 - 2012; Table 4: Bulgarian horizontal contact center outsourcing, 2006 - 2012; Table 5: Czech Republic horizontal contact center outsourcing, 2006 - 2012; Table 6: Egyptian horizontal contact center outsourcing, 2006 - 2012; Table 7: Estonian horizontal contact center outsourcing, 2006 - 2012; Table 8: French horizontal contact center outsourcing, 2006 - 2012; Table 9: German horizontal contact center outsourcing, 2006 - 2012; Table 10: Hungarian horizontal contact center outsourcing, 2006 - 2012; Table 11: Italian horizontal contact center outsourcing, 2006 - 2012; Table 12: Kenyan horizontal contact center outsourcing, 2006 - 2012; Table 13: Latvian horizontal contact center outsourcing, 2006 - 2012; Table 14: Lithuanian horizontal contact center outsourcing, 2006 - 2012; Table 15: Moroccan horizontal contact center outsourcing, 2006 - 2012; Table 16: Polish horizontal contact center outsourcing, 2006 - 2012; Table 17: Romanian horizontal contact center outsourcing, 2006 - 2012; Table 18: Russian horizontal contact center outsourcing, 2006 - 2012; Table 19: South African horizontal contact center outsourcing, 2006 - 2012; Table 20: Spanish horizontal contact center outsourcing, 2006 - 2012; Table 21: Tunisian horizontal contact center outsourcing, 2006 - 2012; Table 22: UK horizontal contact center outsourcing, 2006 - 2012; Table 23: Australian horizontal contact center outsourcing, 2006 - 2012; Table 24: Chinese horizontal contact center outsourcing, 2006 - 2012; Table 25: Indian horizontal contact center outsourcing, 2006 - 2012; Table 26: Malaysian horizontal contact center outsourcing, 2006 - 2012; Table 27: New Zealand horizontal contact center outsourcing, 2006 - 2012; Table 28: Philippine horizontal contact center outsourcing, 2006 - 2012; Table 29: Argentine horizontal contact center outsourcing, 2006 - 2012; Table 30: Brazilian horizontal contact center outsourcing, 2006 - 2012; Table 31: Chilean horizontal contact center outsourcing, 2006 - 2012; Table 32: Costa Rican horizontal contact center outsourcing, 2006 - 2012; Table 33: Mexican horizontal contact center outsourcing, 2006 - 2012; Table 34: Panamanian horizontal contact center outsourcing, 2006 - 2012

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