Meeting the Technology Challenge of Shared Services in Government (Technology Focus)

DATAMONITOR VIEW

CATALYST

SUMMARY

ANALYSIS

Shared services will generate demand for a wide range of IT services

Standardization is the main technology challenge facing governments adopting a shared service

Shared services will generate demand for a wide range of IT services

The medium term opportunities from shared services will come from outsourcing

A wide variety of shared service models will be used to meet different business needs

Political considerations can be as important as maximizing value in the choice of model

Financial considerations will not be limited to total cost

Existing assets will play a key role

The level and type of government agencies will shape the controls required

Broad and narrow political interest will be decisive

Vendors need to carefully examine the consequences of a particular contract structure

Many government agencies will move slowly up the solutions stack with shared services

Slow creep experiments with sharing will begin at a pure infrastructure level

The spread of service orientated architecture (SOA) will drive shared services

Compatibility and integration are the key prerequisites of successful shared services

ACTIONS

Adapting to the right shared service model will be crucial to success

Vendors will need to offer government the scale to cope with their technology needs

Pursing an SOA technology story will help in wining shared services deals

APPENDIX

Definitions

Methodology

Further reading

Ask the analyst

Datamonitor consulting

Disclaimer

List of Figures

Figure 1: IT services revenue from shared services projects

Figure 2: Slow creep up the solution stack

Figure 3: A service orientated architecture