Industry Research Reports and Market Analysis at MindBranch.com
  

Market Share: Insight into the Contact Center Universe 2007

Product Type: Market Research Report
Published by: Datamonitor
Published: June 2007
Product Code: R313-23984
Description
Introduction

This Executive Presentation provides the reader with a concise, in-depth and comprehensive view of Datamonitor's contact center market share analysis and vendor insight. It looks at the business issues to the strategic direction selected vendors are taking, the size of the contact center market in 2006 and where vendors are positioned in this market.

Scope

Datamonitor conducted market research with a number of contact center vendors, some of whom are included in this analysis. Shipment data, revenue estimations and market penetration were obtained and modelled against Datamonitor's own market share data (IMTC0040); Datamonitor has categorized its findings in the following areas: Global market share Regional market share Technology splits Highlights Avaya comes out as the clear market leader demonstrating an impressive impact globally, within NA, EMEA and CALA. From a technology view Avaya takes the lead in both the contact center inbound hardware and contact center inbound software markets.

NEC has strong hold of the APAC market with 24.3% of overall APAC market share.

Aspect has considerable worldwide market share in contact center outbound technologies, in part because of its history as well as its large international footprint

Reasons to Purchase

Gain firsthand insight on Datamonitor's perceptions of vendors strengths, weaknesses, opportunities and threats. Uncover what impact vendors have in certain geographies and contact center technology markets.

Please Note: This product is delivered as a PowerPoint Presentation.
Table of Contents
ABOUT DATAMONITOR


OVERVIEW


This product has been designed for delivery in a slide pack format (ppt).


Introduction


Scope of this report


Research and analysis highlights


Key reasons to read this report

Ordering and More Information
Price and Delivery Options


MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence.