Contact Center Markets and Technologies Databook for Korea: Industry Report

Contact Center Markets and Technologies Databook for Korea

Product Type: Market Research Report
Published by: Datamonitor
Published: November 2007
Product Code: R313-27728

Description

Introduction

A statistical overview of technology deployments in contact centers

Scope

An overview of contact center technology trends in Korea Broken down by 12 different verticals across five different sizebands

Highlights

Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.

Reasons to Purchase

Determine rates of growth in emerging and mature vertical markets Understand new market opportunities in Korea

Table of Contents

Overview: Catalyst; Summary; Definitions
AGENT POSITIONS: Contact Centers and Agent Positions in Korea; In-house and Outsourced Agent Positions in Korea; Agent positions in Korea by vertical market; Agent positions in Korea by size-band; Agent positions in Korea by telephony end-point; Agent positions in Korea by technology location
TECHNOLOGY SPENDING: Korea contact center technology spending by application; Korea contact center technology spending by vertical; Korea contact center technology spending by size-band
CONTACT CENTER INBOUND HARDWARE TECHNOLOGY SPENDING: Korea contact center Inbound hardware technology spending by vertical; Korea contact center Inbound hardware technology spending by size-band
CONTACT CENTER NON-SWITCH SOFTWARE TECHNOLOGY SPENDING: Korea contact center Non-switch software technology spending by vertical; Korea contact center Non-switch software technology spending by size-band
CONTACT CENTER OUTBOUND TECHNOLOGY SPENDING: Korea contact center Outbound technology spending by vertical; Korea contact center Outbound technology spending by size-band
CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING: Korea contact center Quality Monitoring technology spending by vertical; Korea contact center Quality Monitoring technology spending by size-band
CONTACT CENTER SWITCH DEPENDENT SOFTWARE TECHNOLOGY SPENDING: Korea contact center Switch-dependent technology spending by vertical; Korea Contact center Switch-dependent technology spending by size-band
CONTACT CENTER SWITCH-INDEPENDENT TECHNOLOGY SPENDING: Korea contact center Switch-independent technology spending by vertical; Korea contact center Switch-independent technology spending by size-band
CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING: Korea contact center Workforce Management technology spending by vertical; Korea contact center Workforce Management technology spending by size-band
Appendix: Further reading; Ask the analyst
LIST OF FIGURES: Figure 1: Contact centers and agent positions in Korea, 2005 - 2010; Figure 2: In house and outsourced agent positions in Korea, 2005 - 2010; Figure 3: Agent positions in Korea by vertical market, 2005 & 2010; Figure 4: Agent positions in Korea by size-band, 2005 & 2010; Figure 5: Agent positions in Korea by telephony end-point, 2005 - 2010; Figure 6: Agent positions in Korea by technology location, 2005 - 2010; Figure 7: Korea contact center technology spending by application, 2005 - 2010; Figure 8: Korea contact center technology spending by vertical market, 2005 & 2010; Figure 9: Korea contact center technology spending by size-band, 2005 & 2010; Figure 10: Korea contact center Inbound hardware technology spending by vertical market, 2005 & 2010; Figure 11: Korea contact center Inbound hardware technology spending by size-band, 2005 & 2010; Figure 12: Korea contact center Non-switch software technology spending by vertical market, 2005 & 2010; Figure 13: Korea contact center Non-switch software technology spending by size-band, 2005 & 2010; Figure 14: Korea contact center Outbound technology spending by vertical market, 2005 & 2010; Figure 15: Korea contact center Outbound technology spending by size-band, 2005 & 2010; Figure 16: Korea contact center Quality Monitoring technology spending by vertical market, 2005 & 2010; Figure 17: Korea contact center Quality Monitoring technology spending by size-band, 2005 & 2010; Figure 18: Korea contact center Switch-dependent technology spending by vertical market, 2005 & 2010; Figure 19: Korea contact center Switch-dependent technology spending by size-band, 2005 & 2010; Figure 20: Korea contact center Switch-independent technology spending by vertical market, 2005 & 2010; Figure 21: Korea contact center Switch-independent technology spending by size-band, 2005 & 2010; Figure 22: Korea contact center Workforce Management technology spending by vertical market, 2005 & 2010; Figure 23: Korea contact center Workforce Management technology spending by size-band, 2005 & 2010
LIST OF TABLES: Table 1: Contact Center definitions; Table 2: Contact centers and agent positions in Korea, 2005 - 2010; Table 3: In house and outsourced agent positions in Korea, 2005 - 2010; Table 4: Agent positions in Korea by vertical market, 2005 - 2010; Table 5: Agent positions in Korea by size-band, 2005 - 2010; Table 6: Agent positions in Korea by telephony end-point, 2005 - 2010; Table 7: Agent positions in Korea by technology location, 2005 - 2010; Table 8: Korea contact center technology spending by application, 2005 - 2010; Table 9: Korea contact center technology spending by vertical market, 2005 - 2010; Table 10: Korea contact center technology spending by size-band, 2005 - 2010; Table 11: Korea contact center Inbound hardware technology spending by vertical market, 2005 - 2010; Table 12: Korea contact center Inbound hardware technology spending by size-band, 2005 - 2010; Table 13: Korea contact center Non-switch software technology spending by vertical market, 2005 - 2010; Table 14: Korea contact center Non-switch software technology spending by size-band, 2005 - 2010; Table 15: Korea contact center Outbound technology spending by vertical market, 2005 - 2010; Table 16: Korea contact center Outbound technology spending by size-band, 2005 - 2010; Table 17: Korea contact center Quality Monitoring technology spending by vertical market, 2005 - 2010; Table 18: Korea contact center Quality Monitoring technology spending by size-band, 2005 - 2010; Table 19: Korea contact center Switch-dependent technology spending by vertical market, 2005 - 2010; Table 20: Korea contact center Switch-dependent technology spending by size-band, 2005 - 2010; Table 21: Korea contact center Switch-independent technology spending by vertical market, 2005 - 2010; Table 22: Korea contact center Switch-independent technology spending by size-band, 2005 - 2010; Table 23: Korea contact center Workforce Management technology spending by vertical market, 2005 - 2010; Table 24: Korea contact center Workforce Management technology spending by size-band, 2005 - 2010

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