Customer Relationship Management Software Spending through 2012 in Insurance North

Customer Relationship Management Software Spending through 2012 in Insurance North America (Databook)

Product Type: Market Research Report
Published by: Datamonitor
Published: January 2008
Product Code: R313-30099

Description

Introduction

To capitalize on opportunities and to thwart competition, insurers must become customer centric. This need to refocus on the customer is driving demand for Customer Relationship Management (CRM) among Property & Casualty (P&C) and Life & Pension (L&P) insurers worldwide.

Scope

Segments CRM license and subscription spending by insurers by region and country Quantifies spending on CRM by insurer type

Highlights

According to Datamonitor projections, global CRM license sales will grow 9% annually through 2012, reaching $440 million. The United States accounts for over 90% of CRM spend by insurers in North America. Canada, however, is projected to have a bit healthier growth rate.

Reasons to Purchase

Understand the current and future direction of CRM spending in the insurance sector Compare opportunities across countries and insurer types.

Table of Contents

Overview: Catalyst; Summary; Methodology
iNTRODUCTION: Global Spending on CRM Licenses by Insurers, by Region, through 2012; North American Spending on CRM Licenses by Insurers, by Country, through 2012; North American Spending on CRM Licenses, by Insurer Type, through 2012
APPENDIX: Definitions; Further reading; Ask the analyst; Datamonitor consulting; Disclaimer
TABLE OF FIGURES: Figure 1: Global Spending on CRM Licenses by Insurers, by Region, through 2012 ($ millions); Figure 2: North American Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions); Figure 3: North American Spending on CRM Licenses, by Insurer Type, through 2012 ($ millions)
TABLE OF TABLES: Table 1: Global Spending on CRM Licenses by Insurers, by Region, through 2012 ($ millions); Table 2: North American Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions); Table 3: North American Spending on CRM Licenses by Insurers, by Country, through 2012 ($ millions)

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