Contact Center Markets and Technologies Databook for Japan: Industry Report

Contact Center Markets and Technologies Databook for Japan

Product Type: Market Research Report
Published by: Datamonitor
Published: February 2008
Product Code: R313-31000

Description

Introduction

A statistical overview of technology deployments in contact centers

Scope

An overview of contact center technology trends in Japan Broken down by 12 different verticals across five different sizebands

Highlights

Statistical overviews of trends in contact center demand for in-house and outsourced agent positions in different vertical markets.

Reasons to Purchase

Determine rates of growth in emerging and mature vertical markets Understand new market opportunities in Japan.

Table of Contents

OVERVIEW: Catalyst; Summary; Definitions; AGENT POSITIONS; Contact Centers and Agent Positions in Japan; In-house and Outsourced Agent Positions in Japan; Agent positions in Japan by vertical market; Agent positions in Japan by size-band; Agent positions in Japan by telephony end-point; Agent positions in Japan by technology location; TECHNOLOGY SPENDING; Japan contact center technology spending by application; Japan contact center technology spending by vertical; Japan contact center technology spending by size-band; CONTACT CENTER INBOUND HARDWARE TECHNOLOGY SPENDING; Japan contact center Inbound hardware technology spending by vertical; Japan contact center Inbound hardware technology spending by size-band; CONTACT CENTER NON-SWITCH SOFTWARE TECHNOLOGY SPENDING; Japan contact center Non-switch software technology spending by vertical; Japan contact center Non-switch software technology spending by size-band; CONTACT CENTER OUTBOUND TECHNOLOGY SPENDING; Japan contact center Outbound technology spending by vertical; Japan contact center Outbound technology spending by size-band; CONTACT CENTER QUALITY MONITORING TECHNOLOGY SPENDING; Japan contact center Quality Monitoring technology spending by vertical; Japan contact center Quality Monitoring technology spending by size-band; CONTACT CENTER SWITCH DEPENDENT SOFTWARE TECHNOLOGY SPENDING; Japan contact center Switch-dependent technology spending by vertical; Japan Contact center Switch-dependent technology spending by size-band; CONTACT CENTER SWITCH-INDEPENDENT TECHNOLOGY SPENDING; Japan contact center Switch-independent technology spending by vertical; Japan contact center Switch-independent technology spending by size-band; CONTACT CENTER WORKFORCE MANAGEMENT TECHNOLOGY SPENDING; Japan contact center Workforce Management technology spending by vertical; Japan contact center Workforce Management technology spending by size-band
APPENDIX: Further reading; Ask the analyst
LIST OF FIGURES: Figure 1: Contact centers and agent positions in Japan, 2005 - 2010; Figure 2: In house and outsourced agent positions in Japan, 2005 - 2010; Figure 3: Agent positions in Japan by vertical market, 2005 & 2010; Figure 4: Agent positions in Japan by size-band, 2005 & 2010; Figure 5: Agent positions in Japan by telephony end-point, 2005 - 2010; Figure 6: Agent positions in Japan by technology location, 2005 - 2010; Figure 7: Japan contact center technology spending by application, 2005 - 2010; Figure 8: Japan contact center technology spending by vertical market, 2005 & 2010; Figure 9: Japan contact center technology spending by size-band, 2005 & 2010; Figure 10: Japan contact center Inbound hardware technology spending by vertical market, 2005 & 2010; Figure 11: Japan contact center Inbound hardware technology spending by size-band, 2005 & 2010; Figure 12: Japan contact center Non-switch software technology spending by vertical market, 2005 & 2010; Figure 13: Japan contact center Non-switch software technology spending by size-band, 2005 & 2010; Figure 14: Japan contact center Outbound technology spending by vertical market, 2005 & 2010; Figure 15: Japan contact center Outbound technology spending by size-band, 2005 & 2010; Figure 16: Japan contact center Quality Monitoring technology spending by vertical market, 2005 & 2010; Figure 17: Japan contact center Quality Monitoring technology spending by size-band, 2005 & 2010; Figure 18: Japan contact center Switch-dependent technology spending by vertical market, 2005 & 2010; Figure 19: Japan contact center Switch-dependent technology spending by size-band, 2005 & 2010; Figure 20: Japan contact center Switch-independent technology spending by vertical market, 2005 & 2010; Figure 21: Japan contact center Switch-independent technology spending by size-band, 2005 & 2010; Figure 22: Japan contact center Workforce Management technology spending by vertical market, 2005 & 2010; Figure 23: Japan contact center Workforce Management technology spending by size-band, 2005 & 2010
LIST OF TABLES: Table 1: Contact Center definitions; Table 2: Contact centers and agent positions in Japan, 2005 - 2010; Table 3: In house and outsourced agent positions in Japan, 2005 - 2010; Table 4: Agent positions in Japan by vertical market, 2005 - 2010; Table 5: Agent positions in Japan by size-band, 2005 - 2010; Table 6: Agent positions in Japan by telephony end-point, 2005 - 2010; Table 7: Agent positions in Japan by technology location, 2005 - 2010; Table 8: Japan contact center technology spending by application, 2005 - 2010; Table 9: Japan contact center technology spending by vertical market, 2005 - 2010; Table 10: Japan contact center technology spending by size-band, 2005 - 2010; Table 11: Japan contact center Inbound hardware technology spending by vertical market, 2005 - 2010; Table 12: Japan contact center Inbound hardware technology spending by size-band, 2005 - 2010; Table 13: Japan contact center Non-switch software technology spending by vertical market, 2005 - 2010; Table 14: Japan contact center Non-switch software technology spending by size-band, 2005 - 2010; Table 15: Japan contact center Outbound technology spending by vertical market, 2005 - 2010; Table 16: Japan contact center Outbound technology spending by size-band, 2005 - 2010; Table 17: Japan contact center Quality Monitoring technology spending by vertical market, 2005 - 2010; Table 18: Japan contact center Quality Monitoring technology spending by size-band, 2005 - 2010; Table 19: Japan contact center Switch-dependent technology spending by vertical market, 2005 - 2010; Table 20: Japan contact center Switch-dependent technology spending by size-band, 2005 - 2010; Table 21: Japan contact center Switch-independent technology spending by vertical market, 2005 - 2010; Table 22: Japan contact center Switch-independent technology spending by size-band, 2005 - 2010; Table 23: Japan contact center Workforce Management technology spending by vertical market, 2005 - 2010; Table 24: Japan contact center Workforce Management technology spending by size-band, 2005 - 2010

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