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Automating and Enhancing Processes through Voice in Desktop and Back Office Environments (Strategic Focus)

Product Type: Market Research Report
Published by: Datamonitor
Published: April 2008
Product Code: R313-31804
Description
INTRODUCTION

Speech-based transcription, dictation and search capabilities have improved vastly over the past decade due to refined algorithms and improved computer processors. As a result, speech recognition in PC-based environments is quickly emerging as a compelling solution that enhances workforce productivity across both niche and broader markets.

Scope

Analyses the key trends, drivers and inhibitors in the PC and server-based speech recognition market. Provides a discussion on the different applications forspeech recognition and assesses the leading vendors in this market. Assesses the future trends and potential growth for speech recognition.

Highlights

Speech recognition initially gained traction amongst people with a disability who were unable to use a computer in the traditional way. The number of cases of RSI and upper limb musculoskeletal diseases is growing due to increased computer usage in the work environment and the lack of education around ways to prevent these problems. There are key job roles where the use of speech recognition is suitable, such as radiologists that have repetitive procedures and reports to create. Although there has been substantial uptake in the healthcare industry, and there are becoming more users in professional services industry, the technology is still only utilized by specific positions. There are two leading vendors in the PC- and server-based speech recognition market:
    Nuance and Philips. These two vendors directly compete in some markets, most noticeably in healthcare and legal transcription areas and both vendors approaching the market differently and the integration of these products with other systems.

    Reasons to Purchase

    Understand significant trends in the PC-based speech recognition market in order to plan your go-to-market strategy. Learn about the key industries where the technology is deployed and discover their motivations for investment. Gain insight into the global market size and discover Datamonitor's predictions for revenue growth.
    Table of Contents
    Overview
    Catalyst
    Summary
    Key Messages
    The accuracy of speech recognition has improved over recent years
    Speech recognition adoption is being driven by the increased use of digital dictation
    The healthcare industry presents the greatest opportunity for vendors
    Nuance and Philips are approaching the market with different strategies
    Speech recognition vendors are still developing their partner ecosystems
    Table of Contents
    Table of figures
    Table of tables
    Market Opportunity
    PC- and server-based speech recognition defined
    Speech recognition rates have improved in the last five years
    'Front-end' and 'back-end' speech recognition
    Speech recognition has found its niche in the healthcare and professional services markets
    Market drivers
    The increased use of digital dictation systems is helping drive greater adoption of speech recognition
    Automation of processes and cost pressure in the healthcare industry
    Market challenges
    Poor accuracy and disappointing deployments in the past make users hesitant to adopt
    Moving technology out of niche environments will be difficult for vendors
    The slow roll-out of EHRs and digitization of systems
    Market size and trends
    There is a greater acceptance of speech recognition across different environments
    Services will account for the majority of spend for PC- and server-based speech recognition
    North America represents the largest market opportunity for PC-and server-based speech recognition
    Verticalized solutions have the greatest appeal in the market
    Dictation and transcription represent the largest opportunities for licenses and services, respectively
    Customer Impact: Key industry focus
    Healthcare is the largest market for speech recognition
    Restricted budgets and the need to create accurate patient records make healthcare an ideal market
    Speech recognition provides clear benefits to processes in radiology and pathology
    When implemented with an EHR system, speech recognition can speed up the process on fulfilment
    Critical test results and patient safety are also driving adoption
    Adoption of speech recognition is gaining traction in the professional services industry
    There is a growing demand for consumers, particularly for customers with disabilities
    Speech recognition is playing a role in education for language training
    Uptake of speech recognition in other industries has been limited
    End-user pain points with implementing and using speech recognition systems
    Speech recognition systems can help alleviate pressure on staff but cost remains a primary issue
    Specialized vocabularies and training needs mean that speech recognition is limited to certain roles
    Background noise and confidentiality make speech recognition unsuitable for a number of employees
    When to invest: ROI model
    Tangible benefits:
    Intangible benefits:
    Competitive Landscape
    Nuance
    Strengths and opportunities
    Weaknesses and threats
    Philips
    Strengths and opportunities
    Weaknesses and threats
    Niche vendors (in alphabetical order)
    eScription & Spheris
    IBM
    MacSpeech
    Microsoft
    RedStart Systems
    Speech recognition for language learning (vendors in alphabetical order)
    Carnegie speech
    Lingvosoft
    RosettaStone
    Soliloquy Learning
    Go to Market
    Healthcare: Direct sales or through medical integration partners
    Consumer: Retailers and e-tailers
    Professional Services: Digital Dictation
    Future Trends
    Speech recognition will become more embedded within document workflow and automation solutions
    Recommendations
    Vendors need to provide a clear marketing message
    Vendors should work more closely with EHR vendors and systems integrators
    There is room for product improvements in the consumer market
    APPENDIX
    Definitions
    Methodology
    Further reading
    Ask the analyst
    Datamonitor consulting
    Disclaimer
    List of Tables
    Table 1: Spending on PC- and server-based speech recognition, 2007-2013
    Table 2: Spending on PC- and server-based speech recognition in North America and EMEA, 2007-2013
    Table 3: Spending on PC- and server-based speech recognition licenses by vertical industry, 2007-2013
    Table 4: Spending on PC- and server-based speech recognition in 2007 by solution type
    List of Figures
    Figure 1: An example of the use of front-end speech recognition for a physician to dictate an EHR
    Figure 2: The process for server side speech recognition is longer but reduces pressure on the dictator
    Figure 3: Spending on PC- and server-based speech recognition, 2007-2013
    Figure 4: Spending on licenses and services PC- and server-based speech recognition in North America and EMEA, 2007-2013
    Figure 5: Spending on PC- and server-based speech recognition licenses by vertical industry, 2007-2013
    Figure 6: Spending on PC- and server-based speech recognition in 2007 by solution type
    Figure 7: Leading speech recognition vendors and their areas of coverage
    Figure 8: Speech recognition applications and their uses
    Figure 9: SWOT Analysis: Nuance
    Figure 10: SWOT Analysis: Philips
    Figure 11: Speech recognition channels in the healthcare industry
    Figure 12: Speech recognition channels in the legal industry


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