European eBanking Market Update

Reasons to Purchase

To get an up-to-date estimate of European eBanking technology expenditure with forecasts until 2005

To get an overview of key drivers in the eBanking technology market, including customer uptake numbers to 2005

Scope

This executive report draws upon Datamonitor's extensive in-house expertise in the field of eBanking technology

It details the evolution of the European eBanking market, covering both traditional and standalone online banks

Report Highlights

Although eBanking technology expenditure has plummeted as a result of the economic downturn and next-generation technology investment has been put on the backburner, Datamonitor expects expenditure to recover as of next year. The key driver of this recovery will be the surge in online customers across Europe and banks' growing concern with multi-channel integration, which will cause them to renew their focus on Internet channels.

Scope

It provides detailed technology spending forecasts for eBanking to 2005 as well as customer growth forecasts, broken down by country

Reasons to Purchase

To understand the critical drivers that will shape the development of eBanking strategy going forward

DRIVERS AND TRENDS

Having suffered a severe blow, eBanking spending is set to recover as of 2003
Despite the economic slowdown and budget cuts across all European retail banks. eBanking spending in Europe will recover by 2003 driven principally by continued growth in customer numbers; Growth is likely to be moderate, with banks focusing their efforts on consolidating existing investments and integrating their channels further; Vendors are expected to re-position themselves to meet the requirements of the market by diversifying their proposition to include all channels and migrating to industry standard platforms.

OVERVIEW

Justification

European eBanking 2002

Strategic Issues in eBanking

Technology Issues in eBanking

eBanking Customer Uptake

European eBanking Technology Expenditure

ACTION POINTS

Banks must focus on integrating their Internet channels into a genuinely multi-channel architecture that enables a truly customer-centric approach; Distribution channel vendors must diversify their offering to develop a truly multi-channel proposition and partner to round out their multi-channel application portfolios; Standalone Internet banks must maintain their momentum by continuing to invest in innovative new technologies which can offer a clear value proposition.

DATASETS

Table 1: European eBanking Customer Uptake, 2001-2005

Table 2: European eBanking Technology Spending 2001-2005

Table 3: European eBanking Technology Spending 2001-2005, by solution