IT and Business Process Outsourcing in European FS: Industry Report

IT and Business Process Outsourcing in European FS

Product Type: Market Research Report
Published by: Datamonitor
Published: December 2002
Product Code: R313-5173

Description

Introduction: While traditionally extremely reluctant to yield control, FSIs are increasingly finding themselves in a situation where old paradigms must be left in the past. In the pursuit of operational efficiency, FSIs are coming to the realization that their sourcing strategies will have to be reviewed. In this context the report analyses and quantifies the infrastructure, application and business process outsourcing opportunity in retail banking, insurance and financial markets. Scope: * Primary research: The report relies on 20 interviews with leading outsourcing services vendors and on 170 interviews with FSIs from across Europe * Secondary research: proprietary Datamonitor datasets were used to evaluate FSIs' openness to outsourcing and development and changes in attitudes. Report Highlights: Infrastructure outsourcing spend will continue to grow at significant pace throughout the period as FSIs gain confidence in the outsourcing model for this segment. Increasing maturity of proposition increases interest from the conservative financial services sector. On aggregate the infrastructure outsourcing segment will grow by CAGR 7.5% between 2002 and 2005 creating one of the most significant market opportunities in outsourcing.The whole application outsourcing segment will experience significant growth, but it is particularly off-shore application development and management together with ASP services that will go through most growth. The growth of the segment will be driven primarily by the insurance sector generating a CAGR of 6.3% from 2002 to 2005. Datamonitor segments the Business Process Outsourcing market into three distinct categories: transaction processing, back-office operations and front-office operations. On a top level the segment looks set to develop into the biggest single outsourcing market in financial service in the next few years. Encompassing both traditional IT services as well as financial services processes, BPO will grow by a CAGR of 10.4% from 2002 to 2005. Reasons to Purchase: * Scope the market potential of the individual outsourcing segment to quantify the growth opportunity of your company * Benefit from Datamonitor's rigorous methodology creating certainty of planning and forecasting for your business * Understand the drivers and inhibitors of the financial services sector in terms of individual outsourcing segments to improve FSI targeting * Gain an overview of the financial services outsourcing vendor landscape to maximize the impact of your company's positioning

Table of Contents

CHAPTER 1 EXECUTIVE SUMMARY

Market context
FSIs’ outsourcing concerns
Vendor dynamics
The future decoded: 2003-2005

CHAPTER 2 MARKET CONTEXT

Introduction - outsourcing: the opportunity of 2003
Key findings
Drivers and trends
Cost remains central to the outsourcing proposition
…but as outsourcing evolves other factors are more important
Inhibitors to outsourcing
Business models
Infrastructure
Desktop
Network
Datacenter
Hosting
Applications
On-shore
Off-shore
Application hosting
Business process outsourcing
Transaction processing
Back-office operations
Front-office operations
Conclusions

CHAPTER 3 VENDOR DYNAMICS

Introduction
Key findings
Financial Services Outsourcing Vendors
Infrastructure outsourcing vendors
Appliaction outsourcing vendors
Business process outsourcing vendors
Regional vendor variations
Vendor development strategy
Be big or be specialized

CHAPTER 4 THE FUTURE DECODED: 2003-2005

Key findings
The financial services outsourcing opportunity
Infrastructure outsourcing
Application outsourcing
Business process outsourcing
Country variations
Retail banking
Insurance
Financial markets

CHAPTER 5 APPENDIX

Data sets
Outsourcing spending definitions
Infrastructure outsourcing
Application outsourcing
Business process outsourcing
Abbreviations
Forecasts and assumptions
What currencies are used?
How has inflation been treated?
Market shares: scope and definitions
Research methodology
Product and services definitions
Preparation of first draft data
Coverage of secondary and published sources
Primary industry interviews
Forecast methodology
Data finalization, cross-checks and verification
Data inconsistencies
Complementary research
Reports
Executive reports
Writing team

Ordering and More Information

Price and Delivery Options

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