Product Type: Market Research Report
Published by: Datamonitor
Published: June 2009
Product Code: R313-52377Description Introduction
A Datamonitor analyst brief, providing insight into the Argentine contact center outsourcing sector, with an emphasis on offshore delivery potential.
Scope- An overview of Argentina's outsourced contact center market
- Competitive factors and issues associated with outsourced contact center delivery in Argentina
- Offshore opportunities for contact center outsourcers based in Argentina.
- Strategic recommendations for Argentinean contact center outsourcers to win business and enhance margins
Highlights
Argentina has a dynamic contact center outsourcing sector, which will grow through 2013
Competitive issues facing Argentina-based outsourcers include inflation, real estate costs and business environment
Offshore opportunities exist for outsourcers in Argentina, but winning contracts will be difficult in face of alternative delivery markets in the region
Reasons to Purchase- Learn about the evolution of Argentina's outsourced contact center sector
- Understand what the competitive issues are in Argentina's contact center outsourcing sector
- Develop an understanding of what steps vendors need to take in Argentina, so as to enhance margins and increase offshore volumes
Table of Contents - DATAMONITOR VIEW
- CATALYST
- SUMMARY
- ANALYSIS
- Market overview
- Overall market snapshot
- Onshore / offshore split
- Vertical trends in Argentinean contact center outsourcing
- Competitive issues in Argentina's contact center outsourcing market
- Existing outsourced contact center industry
- Labor availability
- Pricing issues
- Secondary cities
- Overall stability
- Business environment
- Offshore market opportunity
- US Hispanic market
- European Spanish Market
- Other offshore markets
- ACTIONS
- Profit from existing investment incentive programs
- Develop an industry-wide global marketing strategy
- Aggressively court offshore contracts
- Gradually aim for US bilingual services
- Seek regional partners for domestic offshore work
- APPENDIX
- Methodology
- Further reading
- Ask the analyst
- Datamonitor consulting
- Disclaimer
- List of Tables
- Table 1: Argentinean Outsourced Contact Center Market, 2007 - 2013
- Table 2: Real Estate Pricing and Vacancy Rates - Selected Latin American Cities, 2008
- Table 3: Secondary Cities in Argentina
- Table 4: Transparency Rankings - Selected Latin American Countries, 2008
- Table 5: Business Environment Rankings - Selected Latin American Countries, 2009
- List of Figures
- Figure 1: Argentinean Outsourced Contact Center Market, 2007 - 2013
- Figure 2: Argentinean Outsourced AP Domestic / Offshore Split, 2007 - 2013
- Figure 3: Argentinean Outsourced Contact Center Vertical Market Evolution, 2008 & 2013
- Figure 4: Selected Latin American Unemployment Rates and Labor Market Magnitudes, 2008
- Figure 5: Selected Latin American Inflation Projections, 2007 - 2012
- Figure 6: Location of Birth of Foreign Born US Hispanic Population, 2000
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