BPO services sector in the Netherlands to 2013

• This databook provides comprehensive and up-to-date information on the revenue opportunities within the BPO services market in the Netherlands
• The report also provides revenue breakdown for five BPO segments and 10 verticals from 2008 to 2013

• Develop business strategies by analyzing the spending patterns among various industries in the BPO services sector in the Netherlands
• Design effective marketing and sales strategies by identifying key and fast growth industries and BPO segments
• Make informed business decisions by understanding the overall spending trends in various segments within the BPO services sector in the Netherlands

OVERVIEW

INTRODUCTION

BPO SERVICES - OVERVIEW

BPO services sector in the Netherlands, 2008-13

BPO SERVICES - SPENDING BY VERTICAL

Spending in energy and utilities vertical

Spending in financial services vertical

Spending in healthcare vertical

Spending in life sciences vertical

Spending in manufacturing vertical

Spending in media and entertainment vertical

Spending in public sector vertical

Spending in retail, wholesale and distribution vertical

Spending in telecommunications vertical

Spending in travel, transportation, logistics and hospitality vertical

APPENDIX

Further reading

How to contact experts in your industry

Disclaimer

LIST OF FIGURES

Figure 1: BPO services sector forecast, the Netherlands, value by function ($m), 2008-13

Figure 2: Energy and utilities vertical, the Netherlands, spending on BPO services ($m), 2008-13

Figure 3: Financial services vertical, the Netherlands, spending on BPO services ($m), 2008-13

Figure 4: Healthcare vertical, the Netherlands, spending on BPO services ($m), 2008-13

Figure 5: Life sciences vertical, the Netherlands, spending on BPO services ($m), 2008-13

Figure 6: Manufacturing vertical, the Netherlands, spending on BPO services ($m), 2008-13

Figure 7: Media and entertainment vertical, the Netherlands, spending on BPO services ($m), 2008-13

Figure 8: Public sector vertical, the Netherlands, spending on BPO services ($m), 2008-13

Figure 9: Retail, wholesale and distribution vertical, the Netherlands, spending on BPO services ($m), 2008-13

Figure 10: Telecommunications vertical, the Netherlands, spending on BPO services ($m), 2008-13

Figure 11: Travel, transportation, logistics and hospitality vertical, the Netherlands, spending on BPO services ($m), 2008-13

LIST OF TABLES

Table 1: BPO services - function definitions

Table 2: Industry vertical definition

Table 3: BPO services sector forecast, the Netherlands, value by function ($m), 2008-13

Table 4: Energy and utilities vertical, the Netherlands, spending on BPO services ($m), 2008-13

Table 5: Financial services vertical, the Netherlands, spending on BPO services ($m), 2008-13

Table 6: Healthcare vertical, the Netherlands, spending on BPO services ($m), 2008-13

Table 7: Life sciences vertical, the Netherlands, spending on BPO services ($m), 2008-13

Table 8: Manufacturing vertical, the Netherlands, spending on BPO services ($m), 2008-13

Table 9: Media and entertainment vertical, the Netherlands, spending on BPO services ($m), 2008-13

Table 10: Public sector vertical, the Netherlands, spending on BPO services ($m), 2008-13

Table 11: Retail, wholesale and distribution vertical, the Netherlands, spending on BPO services ($m), 2008-13

Table 12: Telecommunications vertical, the Netherlands, spending on BPO services ($m), 2008-13

Table 13: Travel, transportation, logistics and hospitality vertical, the Netherlands, spending on BPO services ($m), 2008-13