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Evaluating the Opportunity for Marketing Automation: CRM's saving grace?

Product Type: Market Research Report
Published by: Datamonitor
Published: July 2003
Product Code: R313-5804
Description
Introduction:
This report is about the market for Marketing Automation software in North America and EMEA. It sizes the market by country and vertical market, with forecasts through 2007. A particular focus is given to the influence of analytics on marketing automation.

Scope:
* The report covers traditional marketing automation vendors, analytical CRM vendors, CRM suite vendors and marketing service providers

* A description of complete solutions is given and vendor strengths are compared in each area

Report Highlights:
Marketing Automation will grow faster than both sales and service automation markets. This is because it gives companies quick returns on their investment and lets them make better use of existing customer information.

The largest market for Marketing Automation software is North America, but this is also a relatively mature market. Countries in EMEA and APAC will be the fastest growing and should be pursued by vendors.

There is a limited window of opportunity for selling marketing automation software. Vendors have 12-24 months to capitalize on the rapid growth in demand for this solution.

Reasons to Purchase:
* Vendors are compared in the capabilities of their marketing automation solution, geographical coverage and sizeband. Vendor profiles are included.

* The mid-market opportunity is specific and the report details who is likely to benefit from demand in this part of the market.

Table of Contents
ABOUT DATAMONITOR

EXECUTIVE SUMMARY

INTRODUCTION

  • What is this report about?
  • Outline of the report


MARKET OVERVIEW

  • CRM applications: a dead duck?
  • Growth areas still exist
  • What happened to CRM in 2002
  • What is Marketing Automation?
  • Where do companies spend money when they come out of a recession?
  • How large is the market for marketing automation software?
  • Mid-market: Does it actually exist for Marketing Automation software?


COMPETITIVE ANALYSIS

  • A busy 12 months for M&A activity in the industry
  • Vendor profiles
  • Marketing Service Providers
  • Interesting Pricing Policies


VERTICAL MARKET ANALYSIS

  • Who is buying marketing automation software?
  • Customer typology
  • How is it being distributed?


SELLING MARKETING AUTOMATION

  • What is next for the industry?
  • Who should vendors target?
  • SME opportunity - it’s quite specific
  • Further consolidation
  • Educate


APPENDIX

  • Supplementary data
  • Vendors with Marketing Automation solutions
  • Amdocs Clarify
  • PeopleSoft
  • SAS
  • Siebel
  • Oracle
  • SAP
  • Epiphany
  • Unica
  • Definitions
  • Relevant Datamonitor products
  • SPP writing team




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