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Speech Analytics in the Contact CenterProduct Type: Market Research ReportPublished by: Datamonitor Published: August 2003 Product Code: R313-5949 Description IntroductionThis brief provides an assessment of the speech analytics market in the contact center. It identifies key market drivers and assesses the opportunities currently available to key industry players. Scope * Proportion of voice business revenues by segment, 2001-2008 * Analysis on the key drivers and trends behind the growth of the speech analytics market * Identification of market positioning and call center partnerships of major speech analytics vendors Report Highlights The emerging speech analytics market presents new opportunities for voice business vendors in a rapidly consolidating call recording market. Reasons to Purchase * Understand the market demand for audio mining technologies * Gauge the threat of new entrants into the speech analytics market Table of Contents TABLE OF CONTENTSABOUT DATAMONITOR 2 Introduction 4 Speech recognition in the call center 4 Speech Analytics 7 Methods of audio mining 7 The application of speech analytics 8 Wherein lies the benefit? 9 Datamonitor’s thoughts 11 APPENDIX 12 Strategic Planning Programs (SPPs) 12 Reports 12 Consulting 13 Contact the author 13 How to contact experts in your industry 14 |
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