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Vendor strategies in European Financial Services OutsourcingProduct Type: Market Research ReportPublished by: Datamonitor Published: October 2003 Product Code: R313-6097 Description IntroductionThe primary deliverable of the report is an in-depth analysis of the main vendors in the infrastructure, application and business process outsourcing markets. Providing a succinct overview of the main vendors in terms of line of business focus, outsourcing services provided, geographical coverage, market share by service and finally relative competitive positioning Scope * Primary interviews with the main outsourcing vendors operating across the three lines of business and different outsourcing services * 150 unique interviews with senior IT/business professionals in European FSIs to provide insight into outsourcing take-up and future plans in Europe * Interviews were sourced from across Europe to provide a balanced view of the maturity of different national markets in terms of attitudes and take-up Report Highlights Satisfaction is a key challenge for the providers in the market place to both manage client expectations as well as to deliver on the requirements and desires of the FSIs. Going forward there seems little doubt that unless the level of relative dissatisfaction can be addressed, growth will be impaired in the longer term. There are few vendors that control a consistent or high market share across the regional markets. Vendors tend to have geographical focus with one or two markets that are also key areas of activity. This reflects the structure of most of the European financial services market in that no single homogenous FS market exists across Europe. Reasons to Purchase * Benefit from Datamonitor's datasets on FSIs outsourcing take-up and attitudes to improve customer targeting and tap into key growth markets * Benchmark your own positioning in the European financial services outsourcing market against industry leaders and identify improvement opportunities * Achieve a strategic overview of the outsourcing opportunity in European financial services and plan strategic direction with confidence Table of Contents TABLE OF CONTENTSCHAPTER 1 EXECUTIVE SUMMARY 3 Introduction 3 Market context 3 Competitive dynamics 4 CHAPTER 2 INTRODUCTION 11 Background 11 Report Coverage 11 CHAPTER 3 MARKET CONTEXT 12 Introduction 12 Key findings 12 Strategic drivers of IT spending 13 Outsourcing drivers 14 Benefits achieved through outsourcing 16 Market segments and vendor opportunities 17 Country receptiveness to outsourcing 19 Infrastructure Outsourcing 19 Application Outsourcing 20 BPO Services 21 Competitive parameters 23 Line of business balance 23 European focus 23 Outsourcing focus 24 CHAPTER 4 COMPETITIVE DYNAMICS 25 Key findings 25 Positioning 26 Line of business 27 Outsourcing services 28 Geography 32 Market shares by outsourcing segment 33 Infrastructure 34 Application 36 BPO 38 Competitor positioning 39 Infrastructure 40 Application 42 BPO 44 CHAPTER 5 APPENDIX 46 Data sets Error! Bookmark not defined. Outsourcing spending definitions 46 Offshore outsourcing 46 Infrastructure outsourcing 46 Application outsourcing 47 Business process outsourcing 47 Abbreviations 47 Forecasts and assumptions 48 What currencies are used? 48 How has inflation been treated? 48 Future readings 49 SPP writing team 49 LIST OF TABLES AND FIGURES Table 1: Financial services outsourcing spending by outsourcing segment, 2002-2005 Error! Bookmark not defined. Figure 1: Efficiency remains the most important influencer of IT strategy 13 Figure 2: IT efficiency is not primarily pursued through outsourcing 15 Figure 3: Which expectation has been met by the outsourcing services provider? 16 Figure 4: Financial services outsourcing spending by market segment, 2002-2005 18 Figure 5: Infrastructure outsourcing is mature across Europe with significant growth expected to continue 19 Figure 6: Application outsourcing is established as a key outsourcing area in European financial services 21 Figure 7: BPO is penetrating key markets, but European FS is still cautious about this form of outsourcing 22 Figure 8: Top 15 outsourcing vendors in European financial services’ primary client relationships 27 Figure 9: Outsourcing service focus by main vendors in the European financial services market 29 Figure 10: Service focus within infrastructure outsourcing for vendors with main focus on this market segment in European financial services 31 Figure 11: Geographical focus of vendors - relative revenue proportions by 2002 results (includes main outsourcing deals signed to mid 2003) 32 Figure 12: Infrastructure outsourcing market share of top vendors in the European financial services market 34 Figure 13: Application outsourcing market share of top vendors in the European financial services market 36 Figure 14: Business process outsourcing market share of top vendors in European financial services market 38 |
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