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Selling call center outsourcing to the travel and tourism industryProduct Type: Market Research ReportPublished by: Datamonitor Published: December 2003 Product Code: R313-6305 Description IntroductionThe travel and tourism industry has traditionally been reluctant to outsource. However, with the industry still suffering from potentially crippling losses, the opportunity to sell outsourcing services has never been greater. This brief describes the pain points that the industry is suffering, and describes how outsourcers can exploit this unique opportunity to sell more services. Scope Covers North America, EMEA and a discussion of offshore markets Covers the airline, hotel and car hire industries looks at traditional as well as budget travel providers Report Highlights Market sizing for North America and EMEA An analysis of the key issues and pain points, including cost cutting, budget travel, customer loyalty and offshore opportunities Reasons to Purchase Understand the problems that companies in the travel and tourism market are facing Identify the opportunities to sell call center outsourcing services Table of Contents TABLE OF CONTENTSABOUT DATAMONITOR 2 WHY ARE WE LOOKING AT THE TRAVEL AND TOURSIM INDUSTRY? 4 WHAT ARE THE KEY PAIN POINTS IN TRAVEL AND TOURISM? 6 HOW CAN OUTSOURCERS SELL INTO THE TRAVEL AND TOURISM INDUSTRY? 10 MARKET OPPORTUNITIES 13 APPENDIX 16 |
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