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Selling Customer Relationship Outsourcing into the Manufacturing Sector

Product Type: Market Research Report
Published by: Datamonitor
Published: December 2003
Product Code: R313-6306
Description
Introduction
This brief discusses and analyzes the key business 'pains' currently affecting the market for contact centers within the manufacturing industry. These vertical-specific issues are paired with solutions that outsourcers of contact centers can provide, and the method by which to sell-into the manufacturing vertical. Datamonitor's market sizing and vendor actions points are included.

Scope
The manufacturing industry is widely distributed across continents, Datamonitor analyzes the global drivers in the contact center space.

Market sizing for North America and EMEA for manufacturing contact centers is discussed, drilled-down to in-house versus outsourced agent positions.

Report Highlights
The market for manufacturing contact centers in North America and parts of EMEA is relatively mature. However, significant opportunities exist as Datamonitor's analysis shows the proportion of outsourced agent positions in the manufacturing industry increasing. As the outsourced sector grows, OSPs must position themselves to accommodate these needs.

Reasons to Purchase
Learn about the contact center in the context of the manufacturing industry. Discover their functionality and needs.

Understand the key business 'pains' which currently affect the manufacturing industry's contact centers. Offer clients solutions which match these.

Table of Contents
TABLE OF CONTENTS

ABOUT DATAMONITOR 2

WHY ARE WE LOOKING AT THE MANUFACTURING

INDUSTRY? 4

WHAT ARE THE KEY PAIN POINTS IN MANUFACTURING? 7

HOW CAN OUTSOURCERS SELL INTO THE MANUFACTURING

INDUSTRY 9

MARKET OPPORTUNITIES 12

APPENDIX 17
Ordering and More Information
Price and Delivery Options


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