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Selling Customer Relationship Outsourcing Services into the Technology SectorProduct Type: Market Research ReportPublished by: Datamonitor Published: January 2004 Product Code: R313-6322 Description IntroductionTechnology is a well-established and mature market for OSPs and is currently the third largest market globally. Since the bubble burst at the beginning of the new millennium, technology vendors have seen the markets shrink and their incomes fall, resulting in both a threat and an opportunity for OSPs as the vendors take actions to cut costs and penetrate new markets. Scope Covers hardware and software vendors and systems integrators Covers North America, EMEA and offshore markets Report Highlights Currently 17.5% of technology agent positions in North America are outsourced. As Figure 2 illustrates, Datamonitor expects only a small amount of growth in the North American domestic market over the next five years - by 2008 this figure will have risen to 18.5%. Currently 17.1% of technology agent positions in EMEA are outsourced. As Figure 3 illustrates, Datamonitor expects a large amount of growth in the EMEA market over the next five years - by 2007 this figure will have risen to 25.7%. Reasons to Purchase Understand the pain points for technology vendors and the ways in which OSPs can help them Identify the key service offerings the market is demanding Table of Contents |
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