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HIPAA in the Contact CenterProduct Type: Market Research ReportPublished by: Datamonitor Published: March 2004 Product Code: R313-6492 Description IntroductionThis brief provides an overview of HIPAA in the contact center and identifies opportunities available to recording vendors in these environments. It identifies key market drivers and provides recommendations for recording vendors. Reasons to Purchase Understand the extent to which HIPAA will influence the healthcare opportunity for recording vendors Gain insight into the specific pressures of healthcare CIOs in order to target your sales strategy most effectively Report Highlights Unlike those regulatory issues whose implications are well understood by both industry participants and recording vendors alike, the implications of HIPAA are less well understood. Clearly, greater knowledge and understanding is required not only for healthcare organizations, but for the vendor community as well. Vendors do not need to make massive cash outlays for R&D, only necessary expenditures associated with marketing activities. The addition of such a solution can present not only a unique selling point in an increasingly commoditized market but also present new opportunities in a steadily maturing market. Scope A clear definition of what HIPAA means as it pertains to recording vendors A discussion of exactly who is impacted by HIPAA and how best to take advantage of the opportunities HIPAA creates An analysis of the implications HIPAA and HIPAA-compliance will have on growth in the recording industry Table of Contents ABOUT DATAMONITOR 2INTRODUCTION 4 HIPAA defined 4 Who is affected by HIPAA? 7 Implications for recording vendors 9 Datamonitor’s thoughts 11 APPENDIX 12 Strategic Planning Programs (SPPs) 12 Reports 12 Consulting 13 Contact the author 13 How to contact experts in your industry 14 |
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