Case Profile: Innovations in Forecourt Payment Solutions: Industry Report

Case Profile: Innovations in Forecourt Payment Solutions

Product Type: Market Research Report
Published by: Datamonitor
Published: June 2004
Product Code: R313-6927

Description

Introduction
Globally, around 30% of forecourt sites offer automated payment, and in certain markets 90-100% of sites operate at least one Outdoor Payment Terminal (OPT). This case profile outlines the existing automated payment options available, and compares them to new alternatives such as mobile and wireless payment, making an assessment of the main providers offering each solution.

Scope
Qualitative in-depth interviews with 12 executives from fuel retailing, convenience retailing and forecourt payment solution providers.
An assessment of the innovative payment solutions currently available, and those currently on trial, to understand strengths and weaknesses of each.
Insight into the major providers of automated payment systems to understand how they operate within the forecourt environment.
An understanding of how both providers and fuel retailers can overcome the barriers to increased usage of new forecourt technology.
Highlights
In certain markets automated payment through Outdoor Payment Terminals has the potential to increase fuel throughput by up to 25%, with little impact on the convenience store, as the target customer is different. OPT allows space to be 'freed up' in the store and cuts queuing times.

ExxonMobil has led the way in using automated payment systems on the forecourt. Working with the most renowned companies, it has been particularly successful at implementing the technology and adapting the offering to meet the needs of each market.

A combination of factors including: banks refusing to accept wireless payment; safety fears; high initial investment; and significant operating costs, have made companies hesitant to consider Wi-Fi and mobile payment on the forecourt. Until the major barriers are overcome, these payment options are not viable options for forecourt retailers.

Reasons to Purchase
Identify the strengths and weaknesses of automated payment solutions on offer and how they can be adapted to meet the needs of your business.
Understand which providers offer each payment option and how they have worked with major fuel and convenience retailers so far.
Assess the potential for new innovations currently being trailed, considering the opportunities for your company in the short-, medium- and long-term.

Table of Contents

TABLE OF CONTENTS

CHAPTER 1 INTRODUCTION 6

What is this report about? 6

Who is the target reader? 6

CHAPTER 2 INNOVATIVE PAYMENT OPTIONS: AN ASSESSMENT 7

Introduction 7

Key findings 7

Outdoor payment 8

An assessment of current and potential payment solutions 9

Outdoor automated payment solutions 11

Pay-at-the-pump (Integrated payment terminal) 11

Standalone outdoor payment terminals (OPTs) 13

RFID Transponders (tags) 14

Alternative automated payment solutions 17

In-store self check-out / fastlane 17

Mobile payment 19

Wireless Payment 21

Conclusions 24

CHAPTER 3 COMPETITOR DYNAMICS 25

Introduction 25

Key findings 25

Competitor identification 26

Examples of partnerships 27

Exxon working with Dresser Wayne 27

Statoil working with NCR 27

BP working with KPN Mobile and Nedap 28

Shell working with Thales 29

ChevronTexaco working with Wincor Nixdorf 30

Profiles of major operators 30

Gilbarco Veeder-Root 30

Dresser Wayne 31

Tokheim 32

NCR 33

Conclusions 35

CHAPTER 4 APPENDIX 36

Definitions 36

Research methodology 36

Further reading 36

SPP writing team 37

LIST OF FIGURES

Figure 1: Motives for investing in outdoor payment facilities 8

Figure 2: An assessment of current and potential payment solutions 10

Figure 3: Main strengths of pay-at-the-pump 11

Figure 4: Main weaknesses of pay-at-the-pump 12

Figure 5: Main strengths of standalone outdoor payment terminals 13

Figure 6: Main weaknesses of standalone outdoor payment terminals 14

Figure 7: Main strengths of RFID Transponders (Tags) 15

Figure 8: Main weaknesses of RFID Transponders (Tags) 16

Figure 9: Main strengths of in-store self-checkout 17

Figure 10: Main weaknesses of in-store self-checkout 18

Figure 11: Main strengths of mobile payment 19

Figure 12: Main weaknesses of mobile payment 20

Figure 13: Main strengths of wireless payment 22

Figure 14: Main weaknesses of wireless payment 22

Figure 15: Competitor identification 26

Ordering and More Information

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