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Selling Call Center Technologies into Financial ServicesProduct Type: Market Research ReportPublished by: Datamonitor Published: August 2004 Product Code: R313-7050 Description IntroductionThe financial services sector has seen considerable change through mergers and acquisitions. A smaller number of much larger groups are generating significant international competition. Deregulation and globalization will continue to drive this sector. Scope Examines the key business 'pain' points afflicting the financial services vertical. Vendor responses are discussed. The geographical scope of this brief includes the key markets of North America, Western and Eastern Europe and the Middle East. Highlights This market brief analyzes the challenges faced by financial services firms in their contact center strategies. Vendor action points based on these business issues are presented. Datamonitor's latest market analysis and forecasts show the areas of opportunity for vendors of CC technology. Reasons to Purchase Understand the business issues faced by financial services firms in their CCs. Respond with appropriate solutions. Learn where the opportunities are, both geographically and in terms of which CC component technologies will be the most successful. Table of Contents |
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