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Selling Call Center Outsourcing to Telecommunications

Product Type: Market Research Report
Published by: Datamonitor
Published: September 2004
Product Code: R313-7097
Description
Introduction
Telecommunications providers are at a crossroads. Intense competition from de-regulation and substitution has resulted in price pressure and decreased revenues in fixed-line voice service. Telecommunications providers need to cut costs, retain customers and, where possible, increase revenues to stay competitive. Datamonitor believes that OSPs can help them meet these challenges.

Scope
This brief utilizes Datamonitor's expertise gained through primary and secondary research with outsourcers and telecommunications providers
Discussion of the main problems facing telecommunications providers in the US and EMEA and the opportunity that represents for outsourcers
Sizing of the opportunity for outsourcing services providers in both the US and EMEA
Highlights
Unlike some smaller industries in which outsourcers can provide limited services, outsourcers have an opportunity to supply a wide range of inbound and outbound services to telecommunications providers and fully participate in brand management.

As compared to industries of comparable size, outsourcers have under-sold offshore outsourcing to telecommunications providers.

Reasons to Purchase
Understand the pressures affecting telecommunications providers to better tailor supply to meet demand
Benchmark your approach to providers against other strategies
Realize the potential size of the market in both the US and EMEA
Table of Contents
TABLE OF CONTENTS

WHY ARE WE LOOKING AT TELECOMMUNICATIONS? 4

WHAT ARE THE KEY PAIN POINTS FOR TELECOMMUNICATIONS? 6

HOW TO SELL TO TELECOMMUNICATIONS 8

MARKET OPPORTUNITIES 11

CONCLUSION 13

Appendix 15

SPP writing team 15
Ordering and More Information
Price and Delivery Options


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