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Selling Outsourced Services to Public SectorProduct Type: Market Research ReportPublished by: Datamonitor Published: October 2004 Product Code: R313-7216 Description IntroductionThe United States government came under heavy pressure during the 1990's to improve the quality of service that it gave to citizens. The government needs to cut down on wasted spending, improve levels of service and as President Bush continues government management reform cater to the citizen as consumer. Scope The brief draws on Datamonitor's expertise in the call center sector gained through primary and secondary research with government agencies and OSPs Discussion of the main items on the agenda for government agencies in the US and the opportunities this represents for outsourcers Sizing of the current and potential US market for call center outsourcing providers Highlights The main drive within the government is to move from point solutions to comprehensive CRM and enterprise wide solutions. This will continue to be the case through 2009 as the growth of federal IT budget decreases. As a result, those outsourcers that can provide complex customer care solutions will see the most success. Reasons to Purchase Understand the pressures affecting the government to craft a successful sales strategy Benchmark your approach against the most effective in the industry Realize the amount of US government IT spending and the potential size of the US market for OSPs Table of Contents TABLE OF CONTENTSWhy are we looking at Public Sector? 4 What are the key pain points for the public sector? 6 How to sell to the public sector 8 Market opportunity 10 Conclusions 12 Appendix 13 SPP writing team 13 |
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