Product Type: Market Research Report
Published by: Datamonitor
Published: October 2001
Product Code: R313-9044Description Datamonitor's report “eBanking Strategies in Europe 2002” presents an assessment of the ways in which eBanking providers can better meet the demands of their current and future customers. It also presents in-depth analysis of the major developments in eBanking this year and to 2005. Included are results of interviews with leading eBanking providers throughout Europe and information gained from Datamonitor's IMPACT 2001 Net Generation Consumer Survey. Also featured are the results of the European eFinancial Services Survey 2001 which looks into current and emerging eCommerce and IT trends across European FSIs.
Table of Contents EXECUTIVE SUMMARY
INTRODUCTION
What is this report about?
Who is the target reader?
How to use this report
What is IMPACT 2001?
MARKET CONTEXT
Introduction
Key findings
2001: The good, the bad and the ugly
Online banking strategy
Integrated versus pure play, or both?
R.I.P. First-e and YOU
First-e and YOU did not die in vain
2001 has not been a year of pan-European eBanking expansion
The future of the branch
'A shift from convenience to excellence'
Business going online
Account aggregation: just an aggravation?
Customer managed relationships
Security concerns
A possible alternative to screen scraping
Costly failure or revolutionary development?
Aggregate aggravate
Do customers want aggregation?
Take note new entrants
Current market size
24.6 million online banking customers in the six studied European markets in
2001
1.1 million mobile banking customers in the six studied European markets in 2001
0.75 million digital TV banking customers in the six studied European markets in
2001
Data tables
CUSTOMER FOCUS
Introduction
Key findings
IMPACT 2001 consumer survey results
26% of European consumers accessing the Internet bank online
The branch has not had its day: it's still the channel of preference
Making payments is another common online activity: 25% of European consumers
accessing the Internet make payments online
Online banks go shopping
Few European consumers perceive financial services websites as their favorite
Opportunities to sell more to online bankers
Banks need to convert searchers into transactors
A technophile segment exists within the online banking population
Data tables
COMPETITIVE DYNAMICS
Introduction
Key findings
Egg
Background
Strategy
Recent developments
Future developments
Nordea
Background
Strategy
Recent developments
Future developments
SkandiaBanken
Background
Strategy
Recent developments
Future developments
Sampo Bank
Background
Strategy
Recent developments
Future developments
Lloyds TSB
Background
Strategy
Recent developments
Future developments
THE FUTURE DECODED
Introduction
Key findings
The future of the industry
Integrating channels
Call for the stretchers: standalone Internet banks will fall
Banks will push for differentiation
Battles will be fought over account aggregation in 2002
2002 won't be the year of pan-European eBanking either
APPENDIX
Research methodology
Primary and secondary sources
Customer number forecasts
Definitions
Future readings
SPP writing team
How to contact experts in your industry
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