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Billing and CRMProduct Type: Market Research ReportPublished by: Datamonitor Published: November 2001 Product Code: R313-9094 Description This brief explains the current issues related to the telecom billing software market and the recent trends suggesting that CRM and billing may be merging.Table of Contents ABOUT DATAMONITOR ACTION POINTS Outline of the brief Three key things you need to know about billing and CRM convergence High-end CRM vendors should form strong alliances with telecommunications billing software vendors to strengthen their position in the telecom sector Telecommunications billing software vendors should invest in operational and analytical CRM to enable their customers to make the most of their billing system Telcos and utilities companies must seek to integrate their CRM and billing solutions if they want to keep their competitive advantage JUSTIFICATION Two overlaping sectors Telecommunication billing systems Cashing in on billing The opportunity The market for telecom billing software is booming Between 12% and 16% of all CRM revenues come from the telecom sector The thorny issue of integration Integration is the key to the growth and development of both the telecom billing and CRM markets THE FUTURE DECODED 3 trends for the future Most billing software vendors will invest in CRM High-end CRM vendors are more likely to partner with billing vendors than to invest in billing to expand their offerings More CRM and billing vendors will bundle CRM with billing outsourcing services CONCLUSIONS APPENDIX Future readings Contact the Author How to contact experts in your industry (c) Datamonitor 2001. All Rights Reserved. |
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