Product Type: Market Research Report
Published by: Cygnus Business Consulting and Research
Published: March 2008
Product Code: R3438-84Description Global healthcare market was worth over USD4.17 trillion in 2005, a growth of 7.16% over 2004, higher than global GDP. The Indian healthcare BPO services industry includes health insurance, medical transcription and health care service. Non Voice based services contributed about 45% of total revenues, balance being from voice based services. Currently, non captive BPO companies in India derive about 16.5% of their revenue from healthcare, which is expected to go up to 20% in the coming 3 years, with regulatory, cost and competitive pressures forcing healthcare providers and payer companies to outsource a greater part of their operations.This report covers non-voice offshore healthcare-BPO services industry, in India. It focuses on outsourcing from healthcare industries in the US, the UK, France, Germany and Australia—the major target markets for Indian healthcare BPO service providers.Non voice BPO in healthcare report explains the outsourcing processess,market trends,regulations & Policies in india along with the issues & Challenges.The report on Non voice BPO in healthcare analyses the growth drivers , critical success factors involved.The report analyses India as a destination for healthcare outsourcing. Report on non voice BPO in healthcare profiled top 20 companies including indian and MNC healthcare BPO's.The report presents future outlook of the industry.
Table of Contents - 1. EXECUTIVE SUMMARY
- 2. OVERVIEW
- 2.1 Global BPO Industry
- 3. GLOBAL HEALTHCARE INDUSTRY
- 3.1 Industry segments
- 3.2 Major Markets
- 3.2.1 US
- 3.2.2 Europe
- 3.2.3 Australia
- 4. OUTSOURCING PROCESSESS
- 4.1 Healthcare Providers
- 4.1.1. Revenue Cycle Management
- 4.1.2 Accounts Receivables Management
- 4.2 Healthcare Payers
- 4.2.1 Claims Processing
- 4.3 Others
- 4.3.1 Benefits consulting companies
- 5. BPO IN HEALTHCARE - INDIA
- 5.1 Overview
- 5.2 Market Trends
- 5.3 Regulations & Policies
- 5.3.1 Indian Government Regulations & Policies
- 5.3.2 Major State Government Regulations & Policies
- 5.4 Issues & Challenges
- 5.4.1 Confidentiality & Data Security
- 5.4.2 Legal issues
- 6. GROWTH DRIVERS
- 7. CRITICAL SUCCESS FACTORS AND STRATEGIES
- 7.1 Critical Success Factors
- 7.2 Strategies for success
- 8. INDIA AS A DESTINATION OF HEALTHCARE OUTSOURCING
- 8.1 Major Healthcare Outsourcing Service providers.
- 8.1.1 Major Healthcare outsourcing providers
- 8.1.2 Market Size of Healthcare BPO in India
- 9. PROFILES OF HEALTHCARE BPOs
- 9.1 Ajuba
- 9.2 Apollo Health Street (AHSL)
- 9.3 CBay Systems
- 9.4 Comat Technologies.
- 9.5 Lapiz Healthcare
- 9.6 Promantra
- 9.7 Tranquilmoney
- 9.8 Vision Healthsource
- 9.9 WNS Global Services 87 MNC - Healthcare BPOs
- 9.10 ACS of India Private Limited
- 9.11 Cognizant Technology Solutions
- 9.12 IBM Daksh Business Process Services Private Limited Indian Healthcare BPOs
- 9.13 EXL Services
- 9.14 Datamatics Technologies Ltd (DTL)
- 9.15 Hinduja TMT
- 9.16 FirstSource
- 9.17 Nipuna Services
- 9.18 Infosys BPO
- 9.19 TCS BPO
- 9.20 Wipro Healthcare & Life Sciences
- 10. FUTURE OUTLOOK
- ANNEXURE 1: MAJOR HEALTHCARE PAYERS AND PROVIDERS
- ANNEXURE 2: KEY FACTS - MARKETS FOR BPO IN AMERICAS, EUROPE, ASIA AND OTHER COUNTRIES
- ANNEXURE 3: LIST OF ABBREVIATIONS
- ANNEXURE 4: BIBLIOGRAPHY
- LIST OF FIGURES
- Chart 2.1: Major Markets Share in Global ITO Mega Deals - 2004 & 2005
- Chart 2.2: Major Markets Share in Global BPO Mega Deals - 2004 & 2005
- Chart 3.1: Global Healthcare Market - Regional Share & Size*
- Chart 3.2: Public vs. Private Healthcare Expenditure 2003-
- Chart 3.3: US - GDP & Healthcare Expenditure 2003-
- Chart 3.4: Public vs. Private Healthcare Expenditure 2003-
- Chart 3.5: UK - GDP & Healthcare Expenditure 2003-07
- Chart 3.6: Public vs. Private Healthcare Expenditure 2003-
- Chart 3.7: France - GDP & Healthcare Expenditure 2003-
- Chart 3.8: Public vs. Private Healthcare Expenditure 2003-
- Chart 3.9: Germany - GDP & Healthcare Expenditure 2003-
- Chart 3.10: Public vs. Private Healthcare Expenditure 2003-07
- Chart 3.11: Australia - GDP & Healthcare Expenditure 2003-
- LIST OF TABLES
- Table 2.1: Top 10 Best Performing BPOs in 2007.
- Table 2.2: Outsourcing Revenues of Big Six, 2002-07(USDm)
- Table 2.3 Major Players in Outsourcing
- Table 3.1: Leading Hospitals in the US
- Table 3.2: Major Health Plan Providers
- Table 3.3: Healthcare Providers - UK
- Table 3.4: Health Plan Providers - UK
- Table 3.5: Healthcare Providers - France
- Table 3.6: Health Plan Providers - France
- Table 3.7: Healthcare Providers - Germany
- Table 3.8: Health Plan Providers - Germany
- Table 3.9: Healthcare Providers - Australia
- Table 3.10: Health Plan Providers - Australia
- Table 5.1: Indian BPO regulation vis-a-vis competition
- Table 8.1: India vs. US BPO Table 8.2: Major Healthcare BPO Companies in India
- LIST OF FIGURES
- Figure 4.1: Revenue Cycle Management - Schematic Diagram
- Figure 4.2: Accounts Receivables
|
|
