Product Type: Market Research Report
Published by: FAO Research, Inc.
Published: March 2007
Product Code: R3455-5Description This FAO Research report discusses and analyzes the ways that F&A outsourcing suppliers are dealing with the issues of rising attrition rates and employee retention. It also summarizes the detailed retention strategies of 12 major FAO suppliers - ACS, Capgemini, ExlService, Genpact, Hewlett-Packard, IBM, OPI, Infosys BPO, TCS, Wipro BPO, WNS and Xansa - and includes commentary from investment firm Janney Montgomery Scott LLC and some well-known lawyers and consultants in the sourcing industry. The report also offers suggestions for improved employee retention efforts, particularly for offshore-based employees. Whether you are a service provider or prospective/exising FAO buyer or advisor, you'll want to read this report to understand and compare what is being done to mitigate the significant risks of attrition.
Table of Contents - I. About This Report
- Primary Research Methodology
- Secondary Research Methodology
- Disclaimer
- II. Executive Summary
- III. The Impact of Attrition on the FAO Employee Sector
- Attrition Is Becoming An Issue for FAO
- Why Focus on Attrition and Retention
- How FAO Attrition is Defined and Measured
- Drivers for FAO Employee Attrition
- The Light Side of Attrition
- IV. FAO Research Key Findings
- V. FAO Research Recommendations
- VI. Appendix: Summaries of 12 FAO Suppliers’ Retention Strategies
- VII. About FAO Research
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