Product Type: Market Research Report
Published by: Market and Business Development
Published: January 2008
Product Code: R346-971Description The UK call centre market research report analyses market positioning, European positioning, UK economy, market factors and size, market segmentation by sector and function, market trends, outsourcing versus internal supply. Multimedia, employment issues, software and regionality are also examined.
The report contains five year historical data, current market conditions and influences, together with a five year sector forecast by MBD analysts. The data is clearly presented and illustrated.
Table of Contents - 1. EXECUTIVE SUMMARY
- 2. INTRODUCTION
- 2.1 Definitions
- 2.2 Methodology
- 2.3 Abbreviations
- 2.4 Market Positioning
- 2.4.1 Development of Market Position
- 2.5 UK Economy
- 2.6 Market Factors
- 3. MARKET SIZE AND TRENDS
- 3.1 Chapter Summary
- 3.2 Market Size
- 3.3 Market Segmentation
- 3.3.1 By Market Sector
- 3.3.2 By Function
- 3.4 Market Trends
- 3.4.1 Outsourcing
- 3.4.2 Multimedia Centres
- 3.4.3 Employment Issues
- 3.4.4 Software
- 3.5 Regionality
- 4. INDUSTRY STRUCTURE
- 4.1 Chapter Summary
- 4.2 Industry Development
- 4.3 Structure by Employment
- 4.4 Structure by Turnover
- 4.5 Company Profiles
- 4.5.1 Broadsystem
- 4.5.2 Club 24
- 4.5.3 ClientLogic (UK)
- 4.5.4 Inkfish Call Centres
- 4.5.5 Kingston Communications Contact Centres
- 4.5.6 LBM
- 4.5.7 MM Teleperformance
- 4.5.8 The Merchants Group
- 4.5.9 Thus
- 4.5.10 SITEL Europe
- 5. FORECAST
- 5.1 Chapter Summary
- 5.2 Market Size
- 5.3 Industry
- 6. FURTHER SOURCES & CONTACTS
- 6.1 Trade Associations
- 6.2 Trade Magazines
- 6.3 Trade Exhibitions
- List of Tables
- 1: Number of Call Centres in the UK, 2003-2007
- 2: Number of Agent Places in Call Centres in the UK, 2003-2007
- 3: Segmentation of Call Centre Agent Places, by Market Sector, 2003-2007
- 4: Number of Agent Places in Outsourced Call Centres in the UK, 2003-2007
- 5: Penetration of Internet and Telecommunications Technology in the UK, 2002 and 2007
- 6: Location of Call Centres in the UK, 2007
- 7: Analysis of the Changes in the Structure of the Call Centre Industry, 2003-2007
- 8: Analysis of the Employment Structure of the Call Centre Industry, 2006 and 2007
- 9: Analysis of the Financial Structure of the Call Centre Industry, 2006 and 2007
- 10: Financial Analysis of Broadsystem, 2003-2007
- 11: Key Financial Ratios for Broadsystem, 2003-2007
- 12: Financial Analysis of Club 24, 2003-2007
- 13: Key Financial Ratios for Club 24, 2003-2007
- 14: Financial Analysis of ClientLogic (UK), 2002-2006
- 15: Key Financial Ratios for ClientLogic (UK), 2002-2006
- 16: Financial Analysis of Inkfish Call Centres, 2002-2006
- 17: Key Financial Ratios for Inkfish Call Centres, 2002-2006
- 18: Financial Analysis of KCOM Contact Centres, 2003-2007
- 19: Key Financial Ratios for KCOM Centres, 2003-2007
- 20: Financial Analysis of LBM, 2002-2006
- 21: Key Financial Ratios for LBM, 2002-2006
- 22: Financial Analysis of MM Teleperformance, 2002-2006
- 23: Key Financial Ratios for MM Teleperformance, 2002-2006
- 24: Financial Analysis of The Merchants Group, 2001-2005
- 25: Key Financial Ratios for The Merchants Group, 2001-2005
- 26: Financial Analysis of Thus, 2003-2007
- 27: Key Financial Ratios for Thus, 2003-2007
- 28: Financial Analysis of SITEL Europe, 2001-2005
- 29: Key Financial Ratios for SITEL Europe, 2001-2005
- 30: Financial Analysis of SITEL UK, 2001-2005
- 31: Key Financial Ratios for SITEL UK, 2001-2005
- 32: Forecast Number of Call Centres in the UK, 2008-2012
- 33: Forecast Number of Agent Places in Call Centres in the UK, 2008-2012
- 34: Forecast Number of Agent Places in Outsourced Call Centres in the UK, 2008-2012
- List of Diagrams
- 1: Comparison of Development of Call Centres and Agent Positions, 2003-2007
- 2: Segmentation of Call Centre Use, by Agent Activity, 2007
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