Product Type: Market Research Report
Published by: Everest Research Institute
Published: July 2007
Product Code: R3492-17Description
In this study, we analyze key trends emerging in the offshore FAO market. The report focuses on value proposition of offshoring in FAO and key offshore adoption trends, offshore supplier and location landscape, and implications for the market as it innovates beyond labor arbitrage
Table of Contents - Section I: Summary of key messages
- Section II: Value proposition of offshoring in FAO
- Summary
- FAO market evolution
- Offshore adoption across G&A functions
- Drivers for offshore growth
- Access to talent
- High offshorability
- Direct-cost savings
- Business benefits
- Section III: Offshore supplier and location landscape
- Summary
- Established F&A suppliers
- Offshore adoption by suppliers
- Offshore delivery locations
- Diversification of locations portfolio
- Section III: Offshore supplier and location landscape
- Characteristics of key offshore locations
- India
- Eastern Europe
- Latin America
- China and Southeast Asia
- Location attractiveness
- Section IV: Beyond labor arbitrage
- Summary
- Factors driving the need for innovation beyond labor arbitrage
- Labor arbitrage becoming a standard expectation in FAO
- Supplier differentiation becoming difficult
- Changing market economics and one-time benefit of labor arbitrage
- Customers looking beyond direct-cost impact
- Supplier-driven innovation
- Buyer-driven innovation
- Section V: Implications for key stakeholders
- Implications for buyers
- Implications for suppliers
- Appendix
- Glossary of terms
- References
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