Product Type: Market Research Report
Published by: Everest Research Institute
Published: September 2006
Product Code: R3492-23Description The nine-year-old Human Resource Outsourcing (HRO) market has entered the emerging rapid growth phase. Understanding the underlying market dynamics in this evolving market is key for the stakeholders to be successful in this market.Table of Contents - Section I: Introduction and overview
- Everest Research Institute overview
- Multi-process HRO definition
- HRO services market size estimate
- Section II: Executive summary
- Key insights
- Implications for stakeholders
- Implications for buyers
- Implications for suppliers
- Implications for investors
- Implications for technology providers
- Section III: Market/transaction overview and trends
- Overall
- Market size, growth, and maturity
- Summary
- Cumulative Total Contract Value
- Number of new HRO transactions
- Annualized Contract Value
- Number of employees served
- Overview of market development
- Geographic trends
- Summary
- Distribution in terms of TCV and number of transactions
- Market penetration
- Market segments
- Summary
- Cumulative distribution by number of transactions
- Market penetration
- Distribution of HRO transactions and cumulative TCV
- HRO revenue projection
- Suppliers’ operating costs and profitability
- Summary
- Examples
- Hewitt
- Convergys
- Transaction characteristics
- Price
- Summary
- Factors affecting HRO price
- Average price comparison
- Size and term
- Summary
- Transaction size
- Renewals of HRO transactions
- Process scope
- Summary
- HRO functions outsourced - number and frequency
- Technology
- Summary
- Share of contracts by technology ownership
- HRO technology and market share of IT systems
- Adoption of offshore
- Summary
- Offshore adoption in HRO
- Offshore HRO locations
- Section IV: Buyers, selection criteria, and experiences
- Buyer adoption trends
- Industry
- Summary
- Distribution of HRO transactions by vertical
- Time series analysis
- TCV distribution
- Contract duration comparison
- Geographic scope
- Summary
- Regional footprint
- Market segment
- Summary
- 3K-15K segment
- 15K segment
- Drivers of buyer adoption and risks
- Summary
- Everest Total Value EquationSM (TVE)
- Criteria for HRO
- Supplier selection criteria
- Summary
- Supplier evaluation categories
- Supplier’s HR delivery capability
- Pricing and service levels
- Summary
- Pricing structures
- Pricing model
- Service metric survey
- Experience so far
- Summary
- Evolving buyer needs
- Supplier strengths and weaknesses
- Lesson learnt from research on HRO transactions
- Section V: Suppliers, capabilities, and operating models
- Supplier position and growth
- Summary
- List of suppliers considered in our analysis
- Supplier market share
- Supplier segmentation
- Market share for North American and Europe
- Operating models
- Summary
- Technology models
- Capability
- Summary
- Overall HRO delivery capability
- Assessment of suppliers’ capabilities
- Appendix: Glossary of terms
|
|
