Product Type: Market Research Report
Published by: Everest Research Institute
Published: June 2007
Product Code: R3492-34Description Based on in-depth interviews and data collected from senior governance teams of Human Resource Outsourcing (HRO) buyers, this report identifies the definitions, metrics, and measures overall and within specific HRO process areas that facilitate optimal realization of the desired outcomes of HRO.Table of Contents - Section I: Introduction
- Key objectives
- Participant demographics
- HR pyramid
- Section II: Executive summary
- Scope/adoption
- Pricing9
- Quality
- Process deep dive: Training
- Section III: Detailed findings
- Scope/adoption
- Summary
- Process scope
- Technology
- Delivery/implementation models
- Retained organization
- Offshore adoption
- Pricing26��Summary
- Pricing model
- Overall price-points
- Process level price-point
- Cost reduction
- Quality35��Summary
- Target and actual quality
- Service-level usage
- Process deep-dive: Training
- Summary
- Process scope
- Technology adoption
- Offshore adoption
- Staff reduction
- Degree of standardization
- Pricing
- Service metrics
- Section IV: Implications for key stakeholders
- Implications for buyer
- Implications for suppliers
- Appendix
- Detailed charts
- Process scope
- Service metrics
- Glossary of terms
- References
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