BPO Market Update: Indian Supplier Landscape: Industry Report

BPO Market Update: Indian Supplier Landscape

Product Type: Market Research Report
Published by: Everest Research Institute
Published: May 2007
Product Code: R3492-4

Description

Labor arbitrage has played an important role in the acceleration of Business Process Outsourcing (BPO) and is an essential ingredient of many BPO agreements. Suppliers have varying capabilities and value propositions with regard to delivering offshore services to their customers.

Table of Contents

Section I: Introduction and key messages: Background and objective; Scope and suppliers; BPO offerings; Key messages
Section II: Indian offshore BPO market overview: Summary; Global Sourcing market size; Leading destinations for offshore Business Process Services; Evolution of Indian Business Process Services market; BPO suppliers (included in study); Characteristics of key Indian BPO suppliers
Section III: Key market segments: Summary; Revenue by client headquarters; Revenue by industry; Revenue by service offerings; Future growth focus
Section IV: Supplier capability analysis: Summary; Supplier evaluation framework; Supplier ratings; Scale; Geographic reach; Breadth of offerings; Depth of offerings; Supplier investment areas; Overview of smaller Indian BPO suppliers
Section V: Beyond labor arbitrage: Summary; Supplier models; Engagement model attributes; Structure; Management; Investment requirements across supplier models
Section VI: Implications for key stakeholders: Implications for buyers; Implications for suppliers
Appendix: Appendix A: Supplier profiles; 24/7 Customer; Datamatics Technologies; EXL; Firstsource; Genpact; HCL BPO; IBM Daksh; Infosys BPO; MphasiS; Nipuna; Sutherland; TCS BPO; TransWorks; vCustomer; Wipro BPO; WNS; Appendix B: List of suppliers in other offshore destinations; Appendix C: Glossary of key terms; Appendix D: Everest research references

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