Product Type: Market Research Report
Published by: Everest Research Institute
Published: July 2007
Product Code: R3492-40Description Central & Eastern Europe (CEE) countries have emerged as attractive near-shore destinations to provide business process and technology services to Continental Europe. However, the cities below have different leverage points across multiple factors relevant for location selection (e.g., costs, labor-pool, functional, language skills) which adds to the complexity.Table of Contents - Section I: Executive summary
- Section II: Central & Eastern Europe (CEE) market overview
- Size and growth of the CEE market
- Examples of supplier and captive presence
- Location/city options for delivery centers
- Key factors driving complexity in decision-making
- Section III: Drivers and approach to location selection
- Everest risk-reward framework
- Approach/methodology used for location prioritization
- Section IV: Relative attractiveness of CEE cities for BPO
- How to read this document
- Assessment on environment- and infrastructure-related factors
- Environment-related factors: Stability, security, risk of natural hazards
- Infrastructure-related factors: Connectivity, infrastructure support
- Labor-pool analysis
- Tertiary educated labor-pool
- Level of language skills
- Cost-risk analysis
- Total operating costs per FTE
- Risk analysis: Environment risk, time-to-market risk, labor-availability risk
- Trade-off analysis: Cost-risk trade-offs in selection of cities for BPO
- Summary of assessment and prioritization of cities
- Section V: Additional considerations for location selection
- Section VI: City snapshots of prioritized cities
- Appendix
- Overview of Everest Location Optimization capabilities
- Details of assessment of cities across environment and infrastructure related factors
- Details of availability of language skills by country/city
- Other reports in this series
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