Global HRO Supplier Landscape

The 10-year old multi-process global HRO market grew over the years and will reach approximately US$2.85 billion in 2007. However, the rate of growth slowed in the last two years, and market dynamics are changing with buyers looking for specific benefits through HRO and suppliers refining their strategies to effectively meet their clients’ needs at a profitable cost. This research report analyzes global 2007 HRO supplier landscape, investigates the emerging supplier trends, and assesses supplier delivery capability across scale, scope, technology, and delivery footprint.

Section I: Summary of key messages

Supplier position and growth

Changing market dynamics

Emerging supplier trends

Supplier delivery capability

Section II: Supplier position and growth

Summary

Market size and growth

Supplier market share and growth

Section III: Changing market dynamics

Summary

Value creation opportunities for buyers

Changing operational strategy of suppliers

Technology models

Supplier segmentation

Supplier market share by geography

Supplier market share by buyer segment

Industry vertical concentration of suppliers

Section IV: Emerging supplier trends

Summary

M&A activity

Offshoring trends

Section V: Supplier delivery capability

Summary

Assessment methodology

Capability-market share matrix

Overall delivery capability assessment

Ratings by scale

Ratings by scope

Ratings by technology capability

Ratings by delivery footprint

Section VI: Implications for buyers and suppliers

Implications for buyers

Implications for suppliers

Appendix

HRO supplier profiles

Glossary of key terms

References