Product Type: Market Research Report
Published by: Everest Research Institute
Published: February 2008
Product Code: R3492-64Description Provide business process and technology services to cater to the growing regional demand as well as to the US markets. The cities in the region have different leverage points across multiple factors relevant for location selection (e.g., costs, labor-pool, functional, language skills) which adds to the complexity of the process.Table of Contents - Section I: Executive summary
- Section II: Latin America market overview
- Size and growth of the Latin American market
- Examples of supplier and captive presence
- Location/city options for delivery centers
- Key factors driving complexity in decision-making
- Section III: Drivers and approach to location selection
- Everest risk-reward framework
- Approach/methodology used for location prioritization
- Section IV: Relative attractiveness of Latin American cities for BPO
- How to read this document
- Assessment on environment-and infrastructure-related factors
- Environment-related factors: stability, security, risk of natural hazards
- Infrastructure-related factors: connectivity, infrastructure support
- Labor pool analysis
- Tertiary educated labor pool
- Level of language skills
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