The Outsourcing Engagement Model as a Strategic Element in Expanding Share of the

The Outsourcing Engagement Model as a Strategic Element in Expanding Share of the Buyer's Wallet

Product Type: Market Research Report
Published by: Everest Research Institute
Published: January 2008
Product Code: R3492-69

Description

Outsourcing relationships are complex, and the success of the outsourcing deal is driven by the alignment of interests between the buyer and the supplier. The engagement model is one of the main factors that define this alignment. This report anaylzes trends in pricing model and relationship approach adoption across various segments of the ITO market.

Table of Contents

Section I: Summary of key messages
Section II: Outsourcing engagement model
Section III: Pricing models overview: Summary; Market evolution of pricing models; Types of pricing models; ITO & BPO pricing trends; Pricing model characteristics; Pricing model comparisons
Section IV: Relationship approaches overview: Summary; Supplier case studies; Collaborative model design

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