Delivering higher value in FAO - Impact of FAO technology innovation

Executive Summary

Introduction to the Study

Study hypothesis

Study objective and methodology

Ownership of F&A Technology When Transitioning Toward an FAO End-State

Buyers’ resistance to relinquish control over their F&A technology

Revisiting the rationale for retaining F&A systems

The Evolving FAO Technology Value Proposition

Phase 1 (pioneer: pre-2003)

Phase 2 (emerging growth: 2004 to 2006)

Phase 3 (maturing: post-2006)

The FAO Technology Landscape and Supplier Offerings

Strategy and approach to technology solution sourcing and development

Technology capability enabling buyers to achieve greater process, industry, and

geographic footprint

Current FAO technology capability of suppliers

The evolving supplier playing field

Changing Economics - IT as Key Productivity Enabler in FAO

Summary

Recommendations to buyers

Recommendations to suppliers

Glossary of Key Terms

About the Everest Research Institute

Table of Exhibits

Exhibit 1: Share of FAO contracts by various levels of technology usage

Exhibit 2: Technologies deployed in FAO

Exhibit 3: Evolution of FAO Industry toward Technology Innovation

Exhibit 4: Buyers are looking at their entire F&A function when evaluating outsourcing

the FAO Technology Landscape and Supplier Offerings

Exhibit 5: Planned and future development of technology differs by F&A process

Exhibit 6: Most suppliers are developing generic solutions

Exhibit 7: Europe has been the recent growth engine for FAO contracts

Exhibit 8: Assessment of suppliers’ FAO technology capability

Exhibit 9: Converging FAO supplier landscape

Exhibit 10: Technology-led transformation is expected to drive higher value in FAO