Product Type: Market Research Report
Published by: Everest Research Institute
Published: April 2008
Product Code: R3492-75Description India is firmly established as a leading destination for offshore delivery of business processes. Having witnessed a significant expansion in both BPO export revenues and employment, the Indian BPO industry is now consciously trying to tap new markets and reduce its exposure to the traditional English-speaking U.S. and UK markets.Table of Contents - Section I: Introduction and key messages
- Background and objective
- Key messages
- Section II: BPO landscape in India
- Summary
- Global business process offshoring market size and share by countries/geographies
- India BPO export revenues and employment from FY 2003-2008E
- Distribution of BPO employees in Tier-1 and Tier-1.5 Indian cities
- Employable voice pool for English language work in Tier-1 and Tier-1.5 Indian cities
- Section III: European language skills in India - French, German, Spanish, and Portuguese
- Summary
- Framework used for sizing language pool with relevant skills
- Total number of French, German, Spanish, and Portuguese speakersin India
- Average annual enrollments in French, German, Spanish, and Portuguese courses in India
- Average annual French, German, Spanish, and Portuguese skills available for voice/high-end processes verses transactional-level non-voice processes
- Average annual enrollments in Delhi, Mumbai, Pune, and Chennai by language
- Case examples of players doing foreign language work from India
- Section IV: City risk profiles for Delhi (NCR) , Mumbai, Pune, and Chennai
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