Product Type: Market Research Report
Published by: CRISIL Ltd.
Published: June 2007
Product Code: R3543-38Description CRISIL Research’s coverage on ITES sector provides insights to the dynamics of the ITES industry such as:
- The Indian ITeS export market - India’s penetration in global offshore market by service line and the emerging growth propellers
- The concern of declining availability of talent pool in the industry.
- Whether such a decline would impede growth prospects of the sector in the near future?
- What are the emerging “off-shore” destinations besides India, and its consequential impact on the Indian ITES industry?
- The concerns of rising wage inflation, its impact on the industry margins and possible levers to tackle it
Who will benefit:
- Investment Managers
- Venture Capitalists
- Management Consultants
- Research Companies
- Private Equity Managers
- Market intermediates
- Banks
- IT Industry participants
- Analyst
- Other Industry Professionals
Table of Contents - Sections
- Managing human capital and multi-delivery platforms, and harnessing knowledge management opportunities to chisel India’s ITeS growth story
- Executive summary
- 1.0 Demand
- The Indian ITeS export market — growth and prospects
- CRM — no longer the growth propeller, but will continue to
- account for a large share
- Third party service providers gain prominence
- Forex fluctuations may exert pressure on margins in 1Q08
- 2.0 Employee supply
- 3.0 Country analysis
- Wage cost comparison across key offshoring destination
- (2007-2012)
- A comparison of operating profitability across key offshoring
- destinations
- Key conclusions
- Box
- 1.0 Demand
- 01 Research methodology
- Charts
- 1.0 Demand
- 01 ITeS export demand by India’s penetration in global offshore market by service line
- 02 ITeS export demand by India’s share of offshorable employee pool
- 2.0 Employee supply
- 01 Comparison of incremental pool requirement with total
- talent pool available
- 02 Comparison of incremental pool requirement with suitable
- talent pool available
- 3.0 Country analysis
- 01 Global delivery centres of key Indian players
- Figures
- 1.0 Demand
- 01 Export demand for the ITeS sector
- 02 Shift in share of service lines
- 03 Captives v/s Indian third party service providers
- 04 Exchage rate movement (June 2006 - May 2007)
- 3.0 Country analysis
- 01 Wage cost comparison across key offshore locations-I
- 02 Wage cost comparison across key offshore locations-II
- 03 Billing rates across key destinations
- Tables
- 1.0 Demand
- 01 Export revenues of the Indian ITeS industry (Service Line Mix)
- 3.0 Country analysis
- 01 AT Kearney Scores for top-10 offshoring locations
- 02 Competitive position of various destinations as compared with India
- 03 Major deals in the India ITeS Space
- Sections
- 1.0 Global scenario
- Introduction
- Industry structure
- Market size and segmentation
- Offshore facilities gaining prominence
- Margins
- 2.0 The Indian ITeS industry
- Evolution of the industry
- Key trends in the Indian ITeS industry
- Share of ITeS exports in total Indian IT software and services exports edges up
- Captives vs TPVs
- Average billing rates
- Revenue mix by service lines
- Knowledge professionals
- Export revenues by geography
- Consolidation in the industry continues
- Capacity expansions continue unabated
- Shift to high-end service lines
- Venture capital and private equity investments in India
- Pricing models in the industry
- Onshore expansion by Indian companies
- Other trends
- Challenges faced by the industry
- 3.0 Markets
- Horizontal services
- Vertical focused services
- End-to-end services
- Market segmentation
- 4.0 Country competitiveness
- AT Kearney Global Services Location Index 2007
- 5.0 Policy framework and telecom infrastructure
- The STPI scheme
- Fiscal policy
- Telecom infrastructure
- 6.0 State-wise policy framework
- State level policy and infrastructure
- Karnataka
- Maharashtra
- Andhra Pradesh
- West Bengal
- Sections
- Tamil Nadu
- 7.0 Quality standards
- The customer operation performance centre (COPC)
- The e-sourcing capability model (e-SCM)
- The people capability maturity model (People CMM)
- ISO 9000
- CMMI model
- 8.0 Information security
- Information security environment in India
- Information Technology Act, 2000
- Indian Copyright Act
- Government initiatives
- Current Indian information policy environment
- Charts
- 1.0 Global scenario
- 01 Outsourcing/off-shoring activities
- 2.0 Net margins of players
- 01 Capacity increases (April 2006 - March 2007)
- 4.0 Country competitiveness
- 01 Trade associations in various countries
- Figures
- 1.0 Global scenario
- 01 Worldwide BPO market by services - 2006
- 02 Worldwide BPO spend by region - 2006
- 03 Operating margins of players
- 04 Net margins of players
- 2.0 Net margins of players
- 01 ITeS revenues (exports + domestic)
- 02 Share of ITeS in total software and services exports
- 03 Composition of Indian ITeS revenues
- 04 Share of players in Indian ITeS exports
- 05 Revenue mix of service lines
- 06 Export revenue by geography
- Tables
- 2.0 Net margins of players
- 01 Average billing rates by service lines
- 02 Industry consolidations during 2005-06
- 3.0 Markets
- 01 ITeS export revenues: Market share by service lines
- 4.0 Country competitiveness
- 01 AT Kearney scores for the top ten off-shoring locations
- 02 Scoring of the top ten countries based on sub parameters
- 03 Wage rates
- 04 Political Stability Index 2005
- 5.0 Policy framework and telecom infrastructure
- 01 Landing stations, capacities, and ownership
- Tables
- 01 24/7 customer
- 02 Accenture Services Pvt Ltd
- 03 Airline Financial Support Services(I) Pvt Ltd
- 04 Allsec Technologies Ltd
- 05 Allserve Systems (India) Ltd
- 06 Amedeus India Pvt Ltd
- 07 Automatic Data Processing Inc
- 08 Convergys Corporation
- 09 Convergys India Services
- 10 Daksh eServices Pvt Ltd
- 11 Datamatics Technologies Ltd (DTL)
- 12 Disha Online Pvt Ltd
- 13 Efunds
- 14 Epicenter Technology
- 15 Evalueserve.com Pvt Ltd
- 16 Exl Service.com (I) Pvt Limited
- 17 Fi Serv Inc
- 18 First Data
- 19 Firstsource Solutions Limited
- 20 Genpact
- 21 Global Vantedge Pvt Ltd
- 22 HCL Technologies BPO Services Ltd
- 23 Hewitt Associates Inc
- 24 Hinduja TMT
- 25 HTC Global Services
- 26 iGATE Global Solutions Ltd
- 27 Infosys BPO Ltd
- 28 Intelenet Global Services Ltd
- 29 iSeva Inc
- 30 Kale Consultants Ltd
- 31 Msource (erstwhile MphasiS BFL)
- 32 Nipuna Services Ltd
- 33 Office Tiger Database Systems India Private Limited
- 34 Ontrack Systems Ltd
- 35 RMSI Private Ltd
- 36 RR Donnelley & Sons Company
- 37 Sabre Holdings Corporation
- 38 SITEL
- 39 Spheris
- 40 Sykes Enterprises Inc
- Tables
- 41 Teletech Holdings Inc
- 42 The Sutherland Group Ltd
- 43 Transworks Information Services Pvt Ltd
- 44 Tricom India Ltd
- 45 TWS Holdings
- 46 vCustomer
- 47 Vision Healthsource (I) Pvt Ltd
- 48 Wipro BPO Services Private Ltd (erstwhile Spectramind)
- 49 WNS Global Services Pvt Ltd
- 50 Zenta
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