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Call Centers in IndiaProduct Type: Market Research ReportPublished by: PSi, Inc. Published: April 2004 Product Code: R377-996 Description India continues to retain its brand equity as a major player in the Information
Technology Enabled Services (ITES) industry. Major growth drivers include customer
interaction services segment including call centers, customer support centers, medical
transcription, website services, data digitization/geographical information services (GIS),
payroll/HR services, back office operations, and legal databases.Table of Contents Overview Industry Trends Insourcing Companies vs Third Party Service Providers New Entrants Expansion Plans Customer Satisfaction Increases Developments in 2002-03 Government Regulations Future Challenges Exits from India More Optimal Utilization Adjusting Capacity to Volumes Managing Attrition US Backlash on Offshoring Outlook |
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