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Key Lessons in Managing Your Managed Service Provider from Anywhere

Product Type: Market Research Report
Published by: Yankee Group
Published: October 2006
Product Code: R388-2283
Description
Historically, employees and organizations look on managed and outsourced services with a bit of disdain. Many enterprises feel all aspects of their business are critical to success and think using a third party to manage any piece is too risky.

But enterprises should look at managed services as an extension of their business—not giving up total control. This Yankee Group Report looks at the post-implementation managed service provider/enterprise relationship and provides some key lessons learned by enterprises on how to maximize your managed services relationship and manage your provider as part of your normal routine. Specifically, this Report investigates:
  • The key attributes in selecting your managed service provider
  • The main factors to consider in provider security capabilities
  • What you should include on a checklist to evaluate your service provider relationship
  • How you should use the managed service portal to your full advantage in getting the most out of the manage services relationship
Table of Contents
I. After Implementation, the Hard Work Is Only Getting Started

II. Putting Your Managed Service Provider to the Test

Managed Services: Putting the Provider/Client Relationship to the Test

Checklist for Making the Relationship Work Post-Implementation

III. Managing Your Business from Anywhere

Making It Part of Your Routine

Spotlight on Managed Security Services

Managed Security Service Portals Continue to Evolve

IV. Conclusions and Recommendations

Recommendations

V. Further Reading
Ordering and More Information
Price and Delivery Options


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