Can Pure-Play Managed Services Providers Compete in a Consolidated and Integrated

Can Pure-Play Managed Services Providers Compete in a Consolidated and Integrated World?

Product Type: Market Research Report
Published by: Yankee Group
Published: February 2007
Product Code: R388-2346

Description

Yankee Group 2006 US Enterprise Managed Services Survey reveals that the fast-growing market for IT managed services will soon encounter a choke point in enterprise uptake. This will be caused by the proliferation of providers that are required to adopt multiple IT managed services. Multiple service providers increase the level of complexity, which enterprises consider a major concern when subscribing to managed services.

This concern raises dissatisfaction forcing the formation of new alliances and partnerships throughout the managed services market in an effort to increase customer loyalty and satisfaction through service provider unification.

Companies such as IBM and EDS have had the early advantage in terms of integrating a variety of managed services into a single portfolio and selling them effectively. However, the market remains open to new entrants with innovative combinations of services that generate additional ROI for enterprises while simplifying the service management and technology integration experience. Innovation will be spurred by service providers’ fears over being left to work alone in a market dominated by cohesive partnerships and integrated service offerings.

Table of Contents

I. The Hidden Cost of Managed Services Specialization
II. Enterprises Want Consolidated Managed Services Products: Management and Integration Difficulties Fuel Enterprise Dissatisfaction; Case Study: Systems Integrators Become Leading Network Providers
III. Partnership Strategies: Forming a Mixed Play Provider Partnership; Joining a Systems Integrator’s Portfolio; Do Partnerships Today Mean M&A Tomo
IV. Conclusions and Recommendations: Recommendations Managed Network, Managed Security; Predictions
V. Further Reading

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