Convergys in Latin America: Planning to Be Successful in a Market with Few Billing Opportunities

Convergys Latin America has passed through difficult storms recently. Since its first contract with Telesp Celular (now Vivo) in 1999, its strategy and operations in the region have changed a lot. In 2005, Convergys started a new process to structure its business in the region, laying off some executives and renegotiating some contracts. The core of this process was to reduce operational spending and to make Convergys’ South America business unit profitable. 2006 brought positive results to the business unit, showing that the company is in line to start growing in South America again as a consolidated business.

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