Touching the Void: Practical Tactics to Rebuild SME Trust

The Leading Proponents of Managed Services Are Failing to Retain Mind Share

More than 90% of UK small and medium enterprises (SMEs) buying managed services don’t trust either telecom or cable operators to support and handle their accounts effectively. This sobering statistic is drawn from the Yankee Group Anywhere Enterprise—Small and Medium: 2007 UK Managed IT and Communications Services Survey, which polled 200 UK-based IT decision-makers working in SMEs about their current and planned managed services investments.

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