Zen and the Art of Rogue Employee Management

The evolution from mainframe to network computing, and all the stops in between, had one important commonality: centralized control. Command and control structures assured IT executives that the game was played on their terms. However, consumerization threatens to shake a fundamental tenet of technology management: central control.

I. Methodology

II. End Users Are Changing the IT Environment

III. Consumerization Can Cripple IT

Traditional Approaches to Managing Consumerization Are Failing

IV. Zen IT: Embracing Consumerization

Saving Time, Money and IT Sanity through Self-Service

V. Best Practices in IT Care Co-ops

Facilitate Online Social Networking Communities

Set Security Baselines

Provide Corporate Recommendations

Recommendations for Enterprises

VI. Further Reading