Managed Services Are Finding a Real Place in the Enterprise Even If No One Wants to Admit It

The IT departments of US-based enterprises continue to be asked to take on more functions with limited resources and limited expertise. As more businesses adopt applications and projects in areas such as mobility and collaboration, these staffs will be under even more pressure. As a result, businesses want to use managed and outsourced services as a way to augment their staff and allow team members to focus on more business-critical and strategic functions. Given the variety of service options available, businesses are leveraging a variety of service types to meet their management needs both in IT and in line-of-business functions.

I. Introduction

II. What Will the Hot New Areas for Managed Services Be?

III. A Look at Where Outsourcing Is Being Done

IV. Managed Services Still a Victim of Perception Issues

V. Conclusions and Recommendations

Recommendations

VI.Further Reading