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Pragmatic Business Solutions Drive European SME Unified Communications Adoption

Product Type: Market Research Report
Published by: Yankee Group
Published: January 2008
Product Code: R388-2549
Description
Not all SMEs are ready for a unified communications solution. Vendors need to minimize their cost of sale by focusing only on those that want to link IT implementation with business issues.

Yankee Group believes that now is the time to increase uptake of unified communications tools among European SMEs. The uptake of VoIP, whether as voice over broadband or as an IP PBX, demonstrates propensity to use integrated voice and data services. The next step will be to link voice services with customer-facing applications.
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