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Using Professional Services to Win IP Communications Customers

Product Type: Market Research Report
Published by: Yankee Group
Published: February 2008
Product Code: R388-2570
Description
By supporting strained businesses’ IT staffs early in the adoption cycle, professional service consultancies will be key in driving enterprise IP communications uptake byLack of IT Skills Leaves Unrealized IP Communications Revenue on the Table

The deployment of IP communications remains largely underutilized by US enterprises, negatively impacting all members in the ecosystem. Businesses fail to take advantage of the collaboration, productivity, cost-efficiency and even mobility benefits achieved by IP communications, while service providers, systems integrators and vendors miss out on unrealized revenue. Although supply-side players should take heart in that the question for enterprise customers has continually shifted more to “when” from “if,” it’s unlikely that 2008 will witness a surge in customers seeking to migrate to the technology on their own.

Full deployment is sluggish, held back by concerns including high initial capex for purchasing IP equipment, uncertain voice quality and end-user acceptance. But underlying these concerns is the critical issue of inadequate IT staff skills and knowledge. Only 15% of planner respondents in the Yankee Group Anywhere Enterprise—Large: 2007 US Economics of IP Communications Survey feel that they will be fully capable of supporting IP telephony (IPT). Moreover, nearly half of all respondents (planners and deployers) feel they are not adequately staffed to support IPT, indicating that even enterprises with certain degrees of deployment still face significant challenges. US enterprises.

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