Billing & OSS World 2008 Highlights: The Customer Experience Is Both Technology and

Billing & OSS World 2008 Highlights: The Customer Experience Is Both Technology and Organizationally Driven

Product Type: Market Research Report
Published by: Yankee Group
Published: May 2008
Product Code: R388-2600

Description

The customer experience cannot just be addressed through the use of technology to better integrate touchpoints in the customer lifecycle; it has to also be addressed through significant internal carrier organization value shifts.

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