Product Type: Market Research Report
Published by: benchmark-it.co.uk Ltd.
Published: January 2003
Product Code: R413-0006Description This new 114-page report is a joint effort between benchmark-it.co.uk Ltd. (analysis) and Netscribes India (information sourcing), providing key information and analysis of the trend to outsource a range of business processes and the role that India has to play in this growing market. The report includes the following:
- Business process and call centre outsourcing information and analysis, covering both the global market and the Indian market in particular
- SWOT (Strengths, Weaknesses, Opportunities, Threats) analysis
- 26 player profiles of Indian service providers
Who should buy the report?
- Business process and call centre outsourcing service providers
- Prospective customers of and investors in the above
- Companies providing products and services to BPO vendors
Key benefits:
- Source of key background information on the global and Indian BPO markets
- Independent market analysis of market drivers, opportunities and threats and future trends
Key conclusions:
- The trend towards outsourcing non-core business processes is continuing, resulting in a substantial and growing market for their provision
- Within the outsourcing market, India has already established itself as a key market and Indian players are set to play an increasingly important role in future market development
- Although India offers opportunities for growth, the market is still relatively immature and customers and investors need to avoid the potential pitfalls - political, economic, technical and in their choice of service provider
Table of Contents - Executive Summary
- Business Process Outsourcing
- What is BPO?
- BPO Market Information & Analysis
- Indian BPO Market
- Call Centre Outsourcing
- What is a call/contact centre?
- Call Centre Market Information & Analysis
- Indian Call Centre Industry
- SWOT Analysis
- Why Outsource To India?
- Player Profiles
- Case Studies
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